Technical Support

2 weeks ago

Vancouver, Canada Image Engine Design Full time

Based in Vancouver BC, Image Engine is a world-class visual effects studio led by a team of creative and passionate individuals who are committed to furthering the art of visual storytelling. We offer a full range of visual effects services from concept designs and pre-visualization to computer-generated animation, compositing, and explosive volumetric digital effects.

Involved from the very first stages of production, our exceptionally talented crew works closely with clients to push artistic and technical boundaries. R&D is central to our philosophy of driving creativity through innovation, with a focus on continually evolving our robust production pipelines and pioneering in the area of proprietary software development.

Well-known for our groundbreaking alien animations in Neill Blomkamp’s critically-acclaimed film District 9, we have gone on to produce more award-winning work in The Mandalorian, Game Of Thrones, Lost in Space, Jurassic World, Elysium, and most recently, we received an Emmy Award for our VFX work in The Book of Boba Fett.

Our recent productions include The Mandalorian: Season 3, The Three-Body Problem, Willow, The School for Good and Evil, Obi-Wan Kenobi, Moon Knight, Fantastic Beasts: The Secrets of Dumbledore, Snowpiercer, Hawkeye, Venom: Let There Be Carnage, Mulan, and much more.

**POSITION PURPOSE**

**DUTIES & RESPONSIBILITIES**
- Monitor and maintain the render farm by prioritizing jobs as requested by production.
- Monitor the studio ticketing system and overall health of the render & storage resources.
- Manage studio resources, including disk space and render farm utilization.
- Upload and download digital data to/from clients using a variety of secure data transfer methodologies.
- Troubleshoot and correct failing tasks.
- Perform backups and restores; maintain tape library and database; update online database.
- Assist in writing tools and the maintenance of the operations manual and procedures; make recommendations and enhance procedures to increase productivity, organization and efficiency.

Shift work which includes nights and some weekends

**SKILLS AND ABILITIES**

**Technical skills**
- Knowledge of Linux (proficiency with basic command line tools).
- Knowledge of networked/distributed computing concepts.
- Knowledge of the film industry and related processes
- Interest in visual effects pipelines including:

- Interest in renderfarms and farm management (eg. Tractor)
- Interest in visual effects software packages (Maya, Arnold, Nuke etc.)
- Interest in high-end / high capacity storage systems
- Interest in production tracking systems (Shotgrid)
- Entry level scripting language experience is a plus (eg. Python).

**Core skills**
- Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers
- Self-starter, energetic, good people/communication skills and ability to prioritize workload
- Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly
- Team player that strives to maximize team and department performance
- Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner
- Must be able to multi-task and maintain a positive attitude when working under pressure

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