Shelter Operations Specialist

Employer:

- House of Friendship
- Type:

- Full-Time
- Term (Duration):

- Permanent
- Description:

- At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun
- Sounds pretty great doesn't it? It is
- ShelterCare is a shelter program that is following the model of providing a place to stay and staff support 24/7. ShelterCare creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and housed - exiting the cycle of homelessness for good. The Shelter Operations Specialist will possess and utilize their passion for program operations, policy development, data and metrics. They will support daily operations of the ShelterCare program and support the administrative and health and safety requirements of this program.
- **Satisfactory Police Records Check for services with the Vulnerable Sector required.**
- Key Responsibilities:
- Support for all aspects of program operations, deliverables and outcomes, including program development and review, policies and procedures, service targets, donations and student placements.
- Co-chair the joint health and safety committee and lead health and safety initiatives within the shelter program; supporting a physically and psychologically healthy work environment for all team members, partners and those accessing the program.
- Responsible for health and safety coordination (monthly inspections, disinfecting processes, personal protective equipment, etc.).
- Provide timely and appropriate orientation and training on day-to-day operations and health and safety procedures to meet the needs of team members and those in our community experiencing homelessness and accessing the program.
- Designing and providing consistent quality training/orientation/health and safety procedures that will build community and address the effects of homelessness, using a lens of equity, justice and diversity.
- Responsible for scheduling and the allocation of staff, students and volunteers based on the needs of the program.
- Responsible for the day-to-day operations of the assigned programs including day to day operational budget, coordination of data collection, database management (i.e., HIFIS) staff and participant safety.
- Support the Manager Operations with creating reports and proposals to support or source funding.

Critical Skills:
- Commitment to understand and uphold the mission and values of House of Friendship is expected.
- Maintain connection to your personal reasons for doing this work and how your purpose connects to the mission, vision and values of the organization and program.
- Experience or strong interest in working with diverse and vulnerable populations including people from various cultural backgrounds, income levels, and sensitivity to their needs.
- Commitment to consistently upholding the policies and procedures for the program and organization, even when circumstances make it difficult to do so.
- Exemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills required.
- Ability to foster relationships with key partners, effectively build formal and informal relationship networks inside and outside the organization to increase opportunities for innovation and positively impact outcomes;
- Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace;
- Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery;
- Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges;
- Excellent organizational and time management skills - attention to detail including skills in logistics, planning and objective note keeping;- Able to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, seeking additional information, developing and weighing alternatives, and choosing the more appropriate course of action given the circumstances;
- Must be dependable, professional, flexible, a team player, and have a positive attitude;
Education/Experience:
- University degree Social Sciences, Social Work, Healthcare or other related fields is required;
- At least two (2) years related experience in program support and administration, ideally within a social services or healthcare environment;
- Strong organiz