Business Analyst

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us.

Acumatica’s culture is casual and high-energy. We are passionate about our product and mission and we are accountable to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.

Acumatica is looking for a **Sr.** **Business Analyst** - Operational Solutions** to join our team

**Responsibilities**:

- Partner with assigned Business Process Owners as the Technical Process Owner for key Acumatica process groups to improve operational performance via process redesign, technology solutions and automation.
- Analyze business issues, define requirements, design computer programs, process improvements and recommend automated system controls and protocols to solve organizational information issues.
- Determine operational objectives, gather information, and evaluate output requirements and formats.
- Work closely with Business Process Owners and key end users to analyze, define, model, and document systems requirements. Identify project milestones, phases, and elements, and keep team within timeline and budget.
- Construct workflow charts, diagrams and process flows, study system capabilities, and write specifications.
- Implement system configuration changes, business events, custom reports and dashboards, data export/imports, etc.
- Develop organizational change management framework and conduct user acceptance testing.
- Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
- Partner with business and technical teams in establishing project teams and providing overall direction for the technology development components of projects from initiation through to delivery.
- Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications.
- Keep leadership informed of key issues that may impact project completion, budget, or other results.

**Who you are...**
- Service Minded. You deliver customer service like you expect to receive it; with excellence.
- Results-oriented. You love the doing and the process but you are all about results. You have excellent analytical and problem solving abilities, including the ability to effectively prioritize and execute activities in a high-pressure just in time environment. You adhere to and analyze standards and procedures for workflow and change management.
- Communicator. You have outstanding verbal and written communication skills with domestic and international customers, both external and internal
- Great with Customers. You have an ability to establish great rapport with people, and you have a track record working with customers. You work successfully alongside external and internal customers who are technical and non-technical when executing your daily responsibilities and contributing to cross-functional projects of broad scope.

**Requirements**:

- 5+ years’ experience as a Business Analyst primarily in software development environments. Experience creating Business Requirement Documents, Functional Specification Documents, mockups, UML diagrams and detailed test plans and cases.
- 4+ years of relevant experience with ERP and CRM.
- Software Design experience is required, as is experience with Microsoft SQL server and database management tools.
- Experience configuring and maintaining systems, as well as providing user support.
- Ability to analyze and categorize issues in the context of organizational and functional objectives.
- Ability to perform and document detailed analyses of the end-user’s business processes and routine.
- Solid understanding of current market trends from the solution, vendor and end-user perspective.
- Ability to demonstrate strong analytical and critical thinking skills.
- Ability to act as a primary point of contact for external stakeholders such as Customers, Partners, ISVs and Internal stakeholders like developers, testers, and product managers.
- Ability to take ownership and be autonomous.
- Ability to focus and pay close attention to details while keeping sight of the larger issues.
- Ability to learn, absorb and dispense new information, both technical and procedural.
- Ability to present software products and technical solutions for internal stakeholders, partners and customers.
- Solid understanding of software algorithms and development process.
- Bachelor’s degree in Computer Science or Software Engineering (or equivalent experience).
- Great communications and customer service skills.

**About Us**:
We are passionate about quality, and enjoy optimizing our systems for speed, reliability and scale. We strive to build easy-to-use, beautif