Home and Hygiene in Morrisons Customer Account

Job Title: Home and Hygiene in Morrisons Customer Account Executive

Location: Kingston

Work-Level: 1C

JOB PURPOSE

The Customer Account Executive is responsible for the delivery of Turnover, Profitability and Business Building Terms within the Home & Hygiene category in Morrisons. This includes developing and executing customer business plans on several market leading brands as well as compelling challenger brands. You will be accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. The role will contain elements of portfolio management, analysis, and administration.

Key focus areas for this role are:
Love what you do: As the Customer Account Executive, you will be passionate about all aspects of leading your Home & Hygiene portfolio to competitive growth.

Love your customer: You will manage the Morrisons Unilever relationship within the Home & Hygiene category, driving growth via strategic alignment and negotiation.

Do what you say: You will own and drive the JBP (Joint Business Plan), executing the agreed plan through strong ambition and alignment.

Own it: You will utilise and leverage Unilever’s brand assets to deliver new and exciting innovation and activation.

Be Different: There is a need for extensive commercial rigor in the assessment and implementation of Unilever’s Growth Strategy.

RESPONSIBILITIES
- Build strong and sustainable relationships with all functions in Morrisons, including buying and cross-category planning teams.
- Negotiate effectively with Morrisons, e.g., to agree trade terms, trade funding, and counterparts, according to the Unilever guidance.
- Manage the relationship aspects of key customer ‘events,’ e.g., launching of new products, cost price changes.
- Develop and deliver an optimal integrated Home & Hygiene promotional plan (including selling the plan with the customer).
- Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
- Ensure effective in-store activation of key events (e.g., promotions, range reviews), providing clear briefings to the Retail Operations Team.
- Manage and input into the S&OP (promotional planning) process - responsible for 6 months’ forecast within designated categories.

Accountabilities:

- Manage the customer P&L for the Home & Hygiene category.
- Manage in-month performance vs forecast.
- Manage accruals and cost prices accurately and efficiently.
- P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
- S&OP Forecasting with monthly team reviews.
- Delivery of required admin for the customer - pricing, rebates, NLFs (New Line Forms), promo proposals, trade terms, contracts.

ALL ABOUT YOU
- Customer management & selling essentials.
- Prior commercial experience of managing a P&L.
- Proven history of working within a team environment.

The individual will be passionate, energetic, and enthusiastic about delivering results. Good interpersonal, communication and relationship management skills are critical.

Experience of customer management within FMCG desired but not essential

Required Leadership Behaviours:

- Growth Mindset
- Consumer and Customer Focus
- Bias for Action
- Accountability & Responsibility
- Building Talent and Teams

NOTES

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kayleigh Reynolds on


What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.


Relocation to the UK