Welfare Administrator

2 weeks ago

Toronto, Canada Benefit Plan Administrators Services Limited Full time

The Welfare Administrator's job functions include specific processing of employer benefit contributions, and member information related to hours, and enrolment. He or she ensures reporting is accurate in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.

Working Hours:
Monday to Friday 8:30 am - 4:30 pm
- Special working condition: rotating shift schedule Saturday 8am to 12pm.

The office location is 3750 Chesswood Drive, North York
**The Welfare Administrator will**:

- Process reciprocal hours transfer requests received by affiliated locals on members’ behalf
- Run monthly queries to identify member record discrepancies eg. Double coverage
- Produce letters requested by members confirming benefit status, eligibility and dependent information.
- Responds to enquiries from members, employers, and union representatives.
- Liaise with CCO office - print daily delinquency report, and investigate issues
- Log contribution reports received by mail
- Analyze and identify discrepancies with employer contributions
- Outstanding balance summaries and letters to employers
- An employee will be required to perform any other job-related duties required by the manager.

Key Contacts/Relationships External and Internal:

- Reports directly to Operations Manager.
- Communicates with and answers enquires from other departments.
- Deals directly with participating employers, benefit plan members, union representatives and staff.

**To be successful as a Welfare Administrator with BPA, you will need**:

- Fluency in English and proficiency in Italian, Portuguese, or Spanish is preferred
- Minimum secondary school graduate, post secondary education preferred.
- Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.
- PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).
- Demonstrated mathematical aptitude.
- Excellent written and verbal communication abilities.
- Strong interpersonal and customer service skills
- Ability to multi-task, work under pressure and meet deadlines.
- Knowledgeable on relevant Collective Agreement and associated benefit plan.
- Skill in performing detailed numerical computations.
- Ability to closely analyze and focus on detailed reporting and investigate discrepancies.
- Ability to organize and prioritize workload.

**What’s in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

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