Business Analyst

Payments Canada allows employees to work in an environment that best promotes their health and productivity, while providing quality in-person events and office experience. We aim to hire locally within the greater Ottawa and Toronto regions.

| Get to Know Us

We are a unique organization at the center of the payments ecosystem and Canadian economy. We are responsible for balancing and leading in an environment of multiple interests, ideas and challenges. We successfully navigate these challenges by adhering to a set of values that in themselves are tensions: Think Big + Act Responsibly, Be Ambitious + Raise the Team, Keep Momentum + Be Rigorous.

In 2021, we cleared and settled more than 8 billion transactions, totaling $135 trillion, or $539 billion each business day.

| Our Culture
We are a collaborative, diverse and passionate group of individuals. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across our ecosystem

Come and join us - Where payments meet purpose

| About the role

The Enterprise Project Management Office (EPMO) plays an integral role within Payments Canada. As a Business Analyst, you will be a key member of a small team working to identify, define and document business processes and software requirements to be developed as software. Act as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

Reporting to the EPMO Delivery Manager, the Business Analyst will work with project managers, business leaders and SMEs to help guide businesses in improving processes, products, services software and hardware through data analysis

**The Business Analyst will**:

- Bridge the gap between the IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
- Engage with business leaders and users to understand how data-driven changes to process, product, services, software and hardware can improve efficiencies and add value.

| What You’ll Do

**The Business Analyst will have the following responsibilities**:

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions;
- Leading ongoing reviews of business processes and developing optimization strategies;
- Conducting meetings and presentations to share ideas and findings;
- Performing requirements analysis;
- Documenting and communicating the results of your efforts;
- Effectively communicating your insights and plans to cross-functional team members and management;
- Gathering critical information from meetings with various stakeholders and producing useful reports;
- Ensuring solutions meet business needs and requirements;
- Performing user acceptance testing when required;
- Working with Project Managers on managing projects, developing project plans, and monitoring performance;
- Updating, implementing, and maintaining procedures;
- Prioritizing initiatives based on business needs and requirements;
- Serving as a liaison between stakeholders and users;
- Managing competing resources and priorities;
- Monitoring deliverables and ensuring timely completion of projects;
- Modeling business processes and identifying opportunities for process improvements.

| Minimum Qualifications
- Post-secondary education in Business, Commerce, Information Technology, or a related field;
- A minimum of 5 years of experience in business analysis or a related field;
- Experience managing business, security, and/or technical transformation projects;
- Experience in building and sustaining day-to-day relationships and communications with internal and external partners and resources;
- Experience preparing and delivering project updates to senior leadership;
- Exceptional analytical and conceptual thinking skills;
- The ability to influence stakeholders and work closely with them to determine acceptable solutions;
- Experience working in the payments or financial sector is considered an asset;
- PMP designation from the Project Management Institute/Program (PMI/PMP) is considered an asset;
- Bilingualism (English and French) is considered an asset.

| Salary Range

**Based on qualifications and experience**: $76,501 and $95,626.

| Payments Meets Purpose - What you can expect from us
- Flexible hybrid (remote/office) environment;
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible);
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (if eligible);
- Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
- Paid maternity and