Technical Support Specialist

2 weeks ago

Kitchener, Canada Bridgit Full time

Bridgit is workforce intelligence for the construction industry. Our mission is simple - to help the trillion dollar construction industry maximize profits and reduce risk by taking a people-first approach. We are, and always have been, driven by the want to disrupt and transform construction.

Bridgit was founded on the belief of disrupting the norm and challenging conventional processes by defining real problems for real people. We strive to build approachable yet innovative solutions.

We offer a remote-first environment with flexible working hours as well as options for working locations. At Bridgit, you'll have the opportunity to make an impact

What you will do

You can expect to:

- Work directly with customers of varying technical expertise
- Take full ownership of the customer experience, going above and beyond to deliver best in class customer service
- Create content for use in product walk-throughs, help desk articles, and basic training clips
- Collaborate with the product and development teams on feature requests, testing new features and modules
- Work closely with the implementation and account management team on account setups and special projects

What you will bring
Current and future Bridgitrons embody these core values:

- **Deliver results, fast.** We are resourceful, adaptable and resilient. We hold ourselves accountable.
- **Fixate on the customer.** We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.
- **Be open, be honest.** We keep our minds open as we actively exchange feedback, drawing on our diverse perspectives.
- **Win or lose together. **We don't point fingers when we lose, and we celebrate together when we win.
- **Never stop learning. **We continually set the bar higher.

Does that sound like you? Great Here's what we're looking for:

- A commitment to providing outstanding customer support
- Prior experience in a customer-facing support role
- A knack for problem solving
- Excellent verbal and written communication skills combined with conflict resolution and objection handling know-how
- Outstanding problem solving skills and technical troubleshooting ability
- A reliable, dependable self-starter with a demonstrated ability to get things done
- We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we've developed over our careers are often transferable. _**_If you're not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply._**

What you will enjoy
- A collaborative, autonomous environment where you can make an impact quickly
- A culture that encourages innovation and professional growth
- Competitive salary and equity options
- Perks and benefits including unlimited vacation, 4-hour Fridays and extended long weekends
- Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. _**_Accommodations are available during all stages of the recruitment process, please advise us of any needs as required._**

About us
Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.

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