Customer Service Specialist

7 days ago

North York, Canada Water Babies Full time

Ask yourself

**Do you enjoy talking and communicating with all kinds of people?**

**Do you enjoy helping people take part in positive and fun activities?**

**Do you enjoy being organized and process driven?**

**If you answered “yes” to these questions, then you are not just looking for a job but something more, and Water Babies could just be for you**

**Water Babies Background**

Founded in the UK, Water Babies is the world’s largest, most professional baby and toddler-swimming franchise business teaching over 54,000 babies and toddlers (Ages 0-5, our youngest client was just 1 day old) per week through an international network of 70+ franchise outlets across 6 countries; the UK, Ireland, Netherlands, China, and Canada.

We aim to transform the experience of swimming into something magical that gives generations of our children the gift of a lifetime skill that while developing them cognitively and physically quicker than their peers is above all else memorable, inspiring and fun.

**Job Overview**:
**Responsibilities**:

- To have a sales oriented mindet
- To attend at pools and provide customer service as needed.
- To coordinate and maintain our client administration operational procedures.
- To execute day to day operational interaction with our pool teams
- To take responsibility for the management of our CRM
- To track, record and manage incoming records from the pools
- To coordinate and direct the planned booking periods for the business
- To enhance the relationships with pools whenever possible
- To manage, record and report on complaints & customer feedback received and any relevant outcomes
- To ensure all accidents are clearly documented, actioned and reported
- To be responsible for the coordination and reporting on the pool margins, utilization, customer retention, client numbers as part of the monthly/termly business planning review processes to meet the business KPI’s
- To provide back up and support to the whole team
- Any other duties as may be deemed appropriate.

**Person Specification**:
We are looking for someone who:
Intellectual Capability
- Is able to independently manage their own time
- Excellent communications skills in English
- Comfortable taking inbound and making outbound calls to customers
- Can multi-task
- Takes responsibility for solving problems as they arise
- Is able to create order and process
- Completes tasks with attention to detail and high standards

Personal Motivators
- Enjoys talking to lots of different people
- Gets a buzz from having lots of balls in the air at once
- Enjoys meeting customers’ needs
- Likes to enthuse others about Water Babies

Resilience
- Shows positive emotions to customers
- Remains calm with difficult customers
- Is able to understand the feelings of others

Interpersonal Dexterity
- Builds rapport quickly over the telephone
- Able to communicate clearly
- Can explain concepts simply and confidently

Salary range is dependent on previous level of experience and expertise

Pay: $40,000.00-$50,000.00 per year

**Experience**:

- Customer service: 1 year (preferred)
- Working with children: 1 year (preferred)
- Aquatics: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)

Work Location: In person

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