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General Manager

2 weeks ago

Kanata, Canada AutoShack.com Full time

**Job Title: General Manager (GM)**

**Location**: Onsite - Ottawa, Ontario (with Required Travel to Retail Locations)

**Job Type**: Full-Time

**About AutoShack**

AutoShack is a fast-growing automotive parts retailer and e-commerce brand with over 45 years of operational excellence. With plans to open new retail locations and expand our digital presence, we’re seeking a **strategic, hands-on General Manager** to lead critical areas of our operations, unify field and corporate teams, and help shape the company’s future.

**The Role**

The General Manager will be responsible for overseeing key operational areas, including **retail performance, catalogue coordination, logistics interface, customer service**, and most importantly, **team leadership and development**. You will play a pivotal role in turning strategy into execution across departments.

This is an **onsite role based in Ottawa**, with **required travel** to retail locations. We're looking for a **high-energy, adaptable leader** who thrives in fast-paced environments someone as comfortable in the boardroom as they are on a store floor.

**Key Responsibilities**

**Strategic Execution & Operational Alignment**
- Lead execution across retail, catalogue, and customer service operations.
- Collaborate with logistics, IT, and e-commerce teams to ensure process alignment and operational cohesion.
- Establish, track, and optimize key performance indicators (KPIs) across departments.

**Retail Oversight & Expansion Support**
- Oversee daily operations of retail locations to ensure consistency and profitability.
- Lead store openings by coordinating hiring, training, systems setup, and inventory management.
- Conduct regular visits to retail locations to coach managers, ensure adherence to SOPs, and drive store-level excellence.

**Catalogue & Product Coordination**
- Ensure product catalogue accuracy across in-store and online channels.
- Coordinate with internal teams to maintain pricing, availability, and inventory integrity.

**Performance Monitoring & Optimization**
- Monitor financial and operational data to identify performance gaps and improvement opportunities.
- Recommend and implement operational changes to enhance efficiency and customer satisfaction.
- Support budgeting, forecasting, and cost-control initiatives.

**People Leadership & Talent Management**
- Directly manage a growing team of store managers and operational leads.
- Lead all aspects of people management**:hiring, onboarding, performance evaluations, coaching, disciplinary actions, and terminations**.
- Foster a high-performance culture focused on accountability, ownership, and continuous improvement.
- Build and maintain a strong leadership pipeline through mentoring and development programs.

**Education & Experience**
- Bachelor’s Degree in Business, Operations, Retail Management, or a related field.
- 7+ years of progressive leadership experience in retail, logistics, or multi-unit operations.
- Experience working cross-functionally with teams across e-commerce, catalogue, and IT systems.
- Familiarity with NetSuite, Salesforce, or warehouse/inventory management systems (WMS) is a strong asset.

**Skills & Attributes**
- Proven ability to lead and grow teams through effective performance management and hands-on leadership.
- Strong decision-making and analytical skills; comfortable working with metrics and operational data.
- Energetic and adaptable, with the ability to shift between strategic planning and on-the-ground execution.
- Excellent interpersonal and communication skills; leads through influence and integrity.
- Willing and able to retail sites

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Retail management: 7 years (required)

**Language**:

- English (required)

Willingness to travel:

- 25% (required)

Work Location: In person