Dispatch/logistics Coordinator

5 days ago

Toronto, Canada Frontier Supply Chain Solutions Inc. Full time

Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services.

Frontier is seeking a Dispatch/Logistics Coordinator in our North York location to support our Client and Customer service needs. As a Dispatch/Logistics Coordinator, you will be responsible for coordinating and managing requests from customers, with the goal of meeting and exceeding customer expectations, while accurately tracking various shipment pick-ups to their final deliveries. This individual will be an integral part of the coordination of transportation and operations for Frontier SCS contractors, company drivers and customers.

This is a full-time role from Monday to Friday. Shifts will be from 8:30AM to 4:30PM.
- Daily dispatch responsibilities include the following:_
- Dispatching our 5 local drivers across the GTA.
- Monitoring appointments and ensuring adjustments are made accordingly.
- Managing paperwork and timelines and updating system status’ for freight.
- Creating efficient routes for pick ups, deliveries.
- On going communication with internal and external clients; including drivers, Clients, internal warehouse & customer service & dispatch teams.
- Performing daily tracking and coordination activities.
- Daily customer service responsibilities include the following:_
- Tracking & investigating status of freight.
- Communicating with Clients regarding their freight inquiries.
- Proactively problem solving, completing phone calls, & updating Clients on variances.
- Responding to multiple tickets in a day (delayed freight, new address, re route, scheduling returns).
- Maintaining Timeline SLA(service level agreement) policies.
- Desired Skills:_
- Excellent customer service skills are required
- Logistics familiarity required
- Ability to problem solve in a timely manner.
- Time management can prioritize & action.
- Ability to get work done well & accurately.
- Experience with courier/city dispatching required.
- Ability to multitask and to work in a fast-paced environment.
- Education in Supply Chain Logistics or Warehousing are assets.
- GTA geographical knowledge required.
- Dispatch experience an asset.
- Must be eligible to work in Canada.

While we thank everyone for their interest, please be advised that only those selected for an interview will be contacted.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.

**Job Types**: Full-time, Permanent

Pay: From $38,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- Paid time off

Ability to commute/relocate:

- Toronto, ON M9M 2G5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your salary expectation?
- Why are you interested in working for Frontier?

**Experience**:

- dispatching: 1 year (preferred)
- Logistics & Supply Chain: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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