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Clinic Operations Manager
3 weeks ago
As part of the Heartland Fertility Clinic Leadership Team, the Clinic Operations Manager embodies the vision, mission and values of the clinic and the organization. They create a practice environment and a work climate that influence the quality of patient care, staff job satisfaction levels and the achievement of performance goals by mindfully bridging the gap between direct patient care and administrative roles. They demonstrate fairness, integrity, trust, respect and professionalism while leading the clinical staff and overseeing the day-to-day function and flow of clinical operations.
This role interacts closely and collaborates with the clinical leadership team, physicians, onsite accountant, The Fertility Partners (TFP) head office and collaborative partners to ensure Heartland Fertility patients and staff are provided with a safe, positive, respectful, and innovative clinical environment and culture.
This role reports to the Medical Director, with a dotted line reporting relationship to TFP Vice President, Human Resources.
**Your Role**:
As Clinic Operations Manager you will:
- Drive clinical growth and profitability through exemplary leadership, team empowerment and a strong commitment to delivering an outstanding and compassionate patient experience.
- Lead and oversee all operative and administrative activities of the clinic.
- Lead and ensure the wellbeing of the Clinical Team.
- Liaise and collaborate with staff, patients, support services, clinical leadership team and TFP head office to ensure efficient and effective daily workflows, goal alignment and change management.
- Strategic Planning - align clinical interests and resources with the organization’s goals.
- Engage staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patientcare outcomes.
- Develop a strong culture of teamwork to ensure safe and efficient daily operations, optimal patient experience and positive workplace culture.
- Determine staffing needs and plans, monitor performance of clinic, and coordinate activities with other clinics, collaborative partners, centres, units and / or departments regarding patient care, staff development and community outreach.
- Work in partnership with the clinical leadership team and TFP head office to identify opportunities for improved practice operations.
- Oversee patient care in a cost-effective manner, consistent with the financial goals of the organization. Plan and be accountable for the annual operative and capital budget for areas of responsibility.
- Collaborate and provide input, on marketing, facilities, and fiscal planning. Draft business plans to introduce quality improvements to clinical service delivery in accordance with best practices.
**Responsibilities**:
Leadership and Management
- Responsible for ensuring smooth operation of the center and maximizing patient and staff experience and satisfaction.
- Promote team development and well-being in a cohesive, positive, and professional manner.
- Provide direct feedback, resources and support to team members as appropriate.
- Act as a role model by demonstrating clinical leadership expertise.
- Organize and lead monthly Quality Assurance meetings.
- Communicate goals, changes and upcoming events with staff through quarterly interdepartmental meetings.
- Collaborate with and be point of contact for multi-disciplinary programs and services.
Patient Care
- Collaborate with all appropriate team members to lead the design, implementation and monitoring of patient care, processes and procedures to ensure smooth operation of the clinic using in depth knowledge of patient care delivery systems including but not limited to: Standards of Practice, Clinical Pathways, Medical Directives and Policies and Procedures.
- Ensure appropriate systems and resources are in place to support timely, safe and appropriate patient flow, smooth transition and coordination of patient services across the continuum of care as applied to the services of the clinic.
- Ensure patient complaints and concerns are dealt with promptly, compassionately and are formally reported.
- Collaborate with team members and physicians to develop the clinic schedule.
- Ensure processes are in place to promote holistic approaches that assess patients’ medical, functional, cultural, emotional and psycho-social needs.
- Prepare and maintain Quality Assurance, Compliance and Accreditation audits and ensure compliance with company policies, Worksafe guidelines, College of Physicians and Surgeons requirements and other regulatory and government bodies.
Human Resources
- Responsible for monitoring workload data and patient volumes/patient activity and working with the Medical Director, clinical team leads and head office Human Resources to ensure appropriate staffing levels.
- Manage and prepare necessary documentation (promotions, trans
