Field Service Technician

The primary function of the Field Service Technician is to provide responsive service, ensuring the the reliable and efficient operation of industrial air compressors, while building strong relationships with our customers located in the BC Lower Mainland region.

You will be supported with continuous opportunities to develop valuable technical skills through on-the-job experiences and other training resources offered within the company. If you're a friendly, customer service-oriented person, who enjoys solving problems, and is willing to go the extra mile to ensure customer satisfaction; we'd love to speak to you about this rewarding career opportunity.

**Remuneration package includes**:

- Competitive wage and performance bonuses.
- Banked time off eligibility so you can earn extra days off.
- Per diem when traveling.
- Tool and boot allowance.
- Company service vehicle.
- Fleet fuel/maintenance card.
- Tablet computer.
- Mobile phone.

**Comprehensive benefits package includes**:

- Paid time off for vacation and sick days.
- Extended medical, dental, and vision coverage.
- Life and disability insurance.
- Employee assistance program.
- Educational assistance program for courses related to your employment.
- Company matching pension plan.
- Flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).
- Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure equipment is meeting operating and quality standards.
- Create a friendly and inviting working environment.
- Effective communication with customers and coworkers, both verbal and written.
- Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
- Recommending required parts and services to customers and assistance with follow-up through to successfully acquiring customer approval.
- Working with internal team to obtain required parts and materials.
- Adhere to safety standards and procedures with continuously changing working environments.
- Daily travel to customer sites located in the BC Lower Mainland region with occasional travel to sites located in surrounding areas.
- Rotation based on-call service, with occasional after hour call-outs.
- Comprehension of electrical wiring schematics and diagrams for all equipment.
- Accurately document service and installation activities by completing work orders for each job, maintenance checklists, and daily time sheets.
- Promote all company products, services and solutions; such as equipment, system accessories, planned maintenance, diagnostics, audits and leak detection. Ability to communicate value and increase customers' awareness of how these items can benefit their operations.

**Qualifications**:

- High school diploma. Post secondary and/or related technical training and experience preferred.- Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration.
- High level of integrity and ethical values.
- Strongly motivated to stay updated with the latest in compressed air innovation and concepts.
- Use of precision measuring tools for diagnostic trouble shooting of compressed air equipment.
- Comprehension of all operations and parts manuals associated with all equipment.
- Operating knowledge of Microsoft office software and working proficiency with laptops and hand-held computers and devices (iPhone, iPad).
- This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, hot and cold weather conditions, equipment with risk of electrical shock (high voltage), and the use of ladders and aerial platforms.
- This position is highly physical and requires regular use of hands, fingers, walking, stooping, reaching, lifting, and kneeling; and consistent use of arms and legs with full range of motion and exerting push and pull forces.
- Employees may regularly lift or move up to 25 lbs, frequently lift and or move up to 50 lbs, and occasionally lift and or move more than 75 lbs.
- Employees must adhere to all associated Workplace Health and Safety Program Standards and PPE requirements which may include being clean shaven for some customer sites.
- No criminal record.
- Valid Class 5 Driver’s License with no major traffic violations, suspensions, or DUI’s in previous 5 years. Driver's abstract required.
- Training is comprised of job shadowing, hands-on field work, online training, and formal classroom training. Travel to Ingersoll Rand’s corporate training facility in the USA is periodically required.
- Valid Canadian passport with the ability to travel across Canada and the US.
- Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.
- This position is based out of our head office located at Unit 101, 19298 21 Av