Field Service Technician

Overview

The Field Service Technician provides responsive service to ensure the reliable and efficient operation of industrial air compressors, while building strong relationships with customers located in the BC Lower Mainland region.

This is suitable for candidates with experience in a Service Technician role or similar. Previous compressed air knowledge is an asset; training will be provided to become a factory certified Ingersoll Rand Technician. Candidates should have strong mechanical/electrical aptitude, a positive, team-focused attitude, excellent customer service and communication skills, and the ability to work independently while delivering high-quality, detailed work.

You will have opportunities to develop valuable technical skills through on-the-job experiences and training resources offered within the company. If you are a friendly, customer service-oriented problem-solver who is willing to go the extra mile for customer satisfaction, we’d like to speak with you about this opportunity.

Remuneration package includes:

- Competitive wage and performance bonuses.
- Banked time off eligibility to earn extra days off.
- Per diem when traveling.
- Tool and boot allowance.
- Company service vehicle.
- Fleet fuel/maintenance card.
- Tablet computer.
- Mobile phone.

Comprehensive benefits package includes:

- Paid time off for vacation and sick days.
- Extended medical, dental, and vision coverage.
- Life and disability insurance.
- Employee assistance program.
- Educational assistance program for courses related to your employment.
- Company matching pension plan.
- Flex/wellness plan (gym memberships, fitness courses, and equipment).

Responsibilities

- Equipment installations and start-ups, preventive maintenance, diagnostic inspections, and repair of compressed air equipment to ensure it meets operating and quality standards.
- Create a friendly and inviting working environment.
- Maintain effective communication with customers and coworkers, both verbally and in writing.
- Maintain rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
- Recommend required parts and services to customers and assist with follow-up to obtain customer approval.
- Work with internal team to obtain required parts and materials.
- Adhere to safety standards and procedures in changing environments.
- Daily travel to customer sites in the BC Lower Mainland region with occasional travel to surrounding areas.
- Rotation-based on-call service, with occasional after-hours call-outs.
- Comprehension of electrical wiring schematics and diagrams for all equipment.
- Accurately document service and installation activities by completing work orders, maintenance checklists, and daily timesheets.
- Promote all company products, services and solutions (equipment, system accessories, planned maintenance, diagnostics, audits and leak detection) and communicate value to increase customer awareness of benefits.

Qualifications

- High school diploma; post-secondary and/or related technical training and experience preferred.
- Previous industrial air compressor service experience is an asset; training will be provided for suitable candidates.
- Applicants with mechanical, millwright, HVAC, electrical/electronics, and compressed natural gas experience will receive special consideration.
- Basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC, electricity, controls, refrigeration systems and/or refrigerant certification is preferred. Related knowledge or skills without a formal program may be considered.
- High integrity and ethical values.
- Motivation to stay updated with the latest in compressed air innovations.
- Ability to use precision measuring tools for diagnostic troubleshooting of compressed air equipment.
- Understanding of operations and parts manuals for all equipment.
- Operating knowledge of Microsoft Office and fluency with laptops and mobile devices (iPhone, iPad).
- Candidates must have their own standard tools; company provides specialty and diagnostic tools.
- Physical requirements: able to work in diverse conditions, handle mechanical equipment rooms, exposure to noise, extreme temperatures, electrical hazards, ladders and aerial platforms; able to lift and move varying weights as described in the job posting.
- Workplace safety compliance and PPE requirements, which may include being clean-shaven for some sites.
- No criminal record.
- Valid Class 5 Driver’s License with no major violations in the past 5 years; driver’s abstract required.
- Training includes job shadowing, hands-on field work, online and classroom sessions; travel to Ingersoll Rand’s corporate training facility in the USA may be required.
- Valid Canadian passport with the ability to travel across Canada and the US.
- Wiseworth Canada Industries Ltd. is an alcohol- and drug-free workplace.
- This position is based at our head office located at Unit 101, 19298 21 Avenue, Surrey, BC, V3Z 3M3.

Why Choose Wiseworth Canada

Wiseworth Canada Industries Ltd. is a leading company in the air compressor industry, specializing in sales and services. As the largest provider in Western Canada, we are the master distributor for Ingersoll Rand compressed air products, parts, and services, with coverage across Alberta, British Columbia, the Northwest, and the Yukon Territories.

Wiseworth fosters a culture of respect, integrity, and teamwork, enabling us to attract and retain top talent. We provide a positive workplace environment that encourages enthusiasm, innovation, and accountability, ensuring customers receive the highest level of service and expertise in the air compressor industry.

Ingersoll Rand is a globally recognized brand for its compressed air products and innovative solutions. Through our partnership with Ingersoll Rand, we are the preferred supplier in our industry. We have been named the Top Ingersoll Rand Distributor in North America and have received the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for 10 consecutive years. These achievements reflect our dedication to delivering exceptional products and services.

As a Wiseworth Canada employee you will enjoy

- Employment stability.
- Positive work-life balance.
- Opportunities for career growth and advancement.
- Competitive compensation package commensurate with experience.
- Ongoing training and development.
- Engaged leadership focused on continuous improvement.
- Company-wide commitment to workplace safety.

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