Self Serve Co-worker

2 weeks ago

North York, Canada IKEA Full time

**Job ID**: 260571

**Date posted**: 05/10/2024

**What you'll need to have**
- You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
- Your customer service skills are top notch - you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
- You are a total people-person and can strike up a conversation easily
- You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
- You have about 6-month work experience in a high-volume sales or customer service environment
- You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

**A day in your life with us**
- Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
- Generally, help our customers find their way around the store, so they can get what they need.
- Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
- Identify customer needs by asking insightful questions and advise them on the best solutions for their homes
- Stay current and knowledgeable about in-store specials, delivery options, product features and benefits
- Support your team with additional duties, as required

**About this work area**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**WHY YOU WILL LOVE US**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)

Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $19.06.

P.S. In the IKEA world, this position is officially referred to as Self-Serve Co-Worker

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