General Manager

**Benefits**:

- Flexible schedule
- Opportunity for advancement
- Training & development

**We Offer**
- **Competitive Salary**: Paid biweekly and based on experience and skillset
- **Performance-Based Commission**: Monthly payouts based on KPIs (listed pay includes commission)
- **Comprehensive Work/Life Balance**:Includes paid vacation, sick time, paid holidays, and personal days
- **In-House Sales and Leadership Training**: Paid training to enhance your skills
- **Earn While You Learn**: Paid training on Crunch Connected, our platform
- **Continuous Mentorship**:Guidance from experienced fitness leaders with over 100 years of combined experience
- **Employee Perks**: Free membership with guest privileges, discounts, and a daily workout built into your schedule
- **Career Advancement**: Direct path to franchise ownership
- **Transparent Communication**: Open-door policy with supportive management
- **Inclusive Company Culture**: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts), and more

**About Crunch Fitness**
- Be a part of the greatest growth story ever to be told in the fitness industry
- The company is rapidly expanding its club footprint throughout Canada, and it is led by a management team with over 100 years of combined experience in the fitness industry.
- With over 500 locations, Crunch Fitness is a leader in offering the highest value to its members at the lowest cost

**Our Core Values**
- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
- All In, All The Time - We give 100% without hesitation
- Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
- Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

**Your Schedule**
- Monday through Friday
- Flexible Scheduling

**Position Overview**:
The General Manager plays a critical role in ensuring the seamless operations of our gym, aiming to deliver an exceptional member experience within a positive environment while ensuring financial success. This leadership position requires the ability to motivate and lead a team, coupled with a commitment to continuous employee training and development.

**Responsibilities**:

- **Community Environment**: Most importantly, foster a welcoming, friendly, and warm environment for all members
- **Team Building**: Source, interview, and hire team members, establishing strong, cohesive teams
- **Management Oversight**: Directly manage the team, set weekly schedules, and assign responsibilities to ensure smooth operations
- **Training Standards**: With support, oversee and maintain training standards, coaching and developing team members to enhance sales performance
- **Development and Coaching**: Consistently develop and coach team members, providing training on employment policies and practices
- **Staff Meetings and Goals**: Conduct staff meetings, set goals, and energize the team around daily, weekly, and monthly objectives
- **Business Growth**: Drive business profitability and inspire the team to achieve daily, weekly, and monthly objectives
- **Member Retention**: Ensure timely resolution of member concerns as retention is a key priority
- **KPI Monitoring**: Monitor staff performance through scoreboards, ensuring KPI standards are met or exceeded
- **Facility Maintenance**: Maintain a clean facility with equipment operating at optimal levels
- **Payroll and Scheduling**: Manage employee payroll and scheduling, ensuring adequate staffing levels at all times
- **Product and Service Knowledge**: Possess a comprehensive understanding of all offerings, amenities, and equipment utilization
- **Compliance and Accuracy**: Ensure and monitor compliance with all policies, procedures, and standards, maintaining accuracy in operations
- **Inventory Management**: Monitor club inventory and ensure timely restocking

**Who You Are**
- Experience in a fitness environment
- Service-oriented management experience
- Ownership mentality
- Growth mindset