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Retail Floor Team Member

1 day ago

Whitby, Canada Talize Full time

Who We Are
Talize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable - we recognize the importance of shopping sustainably. We’re passionate about sustainable fashion because we know we’re helping the planet at the same time as providing our customers with amazing value That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more - all while contributing to the health and sustainability of our planet.
At Talize, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.
Who You Are
The Role
As a Retail Floor Team Member, you play a vital role in creating a positive shopping experience for customers. Your responsibilities include greeting and assisting customers, maintaining a clean and organized sales floor, restocking shelves, and contributing to a cohesive team environment. With excellent communication and customer service skills, you ensure that customers find what they need and have a seamless shopping experience. Your attention to detail and ability to collaborate with team members contribute to the overall success of the retail store. This role requires flexibility, a positive attitude, and a willingness to engage with customers and team members alike.
**Availability Requirement**:
Minimum availability of twenty (20) hours a week, with each availability slot being no less than four (4) hours long.
**Shift availability must include**:

- Two (2) weekday shifts, including one closing shift.
- Two (2) full weekend day, equivalent to eight (8) hours each shift.

**Responsibilities**:
Departmental Duties
- Greet customers in a professional and enthusiastic manner.
- Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
- Answer customer inquiries and solve customer complaints in a timely manner.
- Achieve store sales goals by providing sound customer experience.
- Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
- Securely handle store funds.
- Ensure that register areas and the retail floor are stocked at all time.
- Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
- Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
- Ensure that all store opening and closing duties are performed.

Health and Safety
- Ensure that all register areas, the retail floor, fitting rooms, and washrooms are kept in an organized and clean manner in accordance with company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft.
- Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
- Immediately report employee or customer accidents to management.

Other Duties
- Answer On-Site Donations door to receive donations from customers, assisting customers with moving/unloading product when necessary.
- Effectively handle all incoming phone calls by providing required information or transferring calls.
- Roll racks as needed from fitting room and processing department to retail floor.
- Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
- Assist management with the preparation and execution of sale days.
- Perform additional job-related duties as requested by management.

Core Competencies
- Communication: effective verbal and written communication skills are crucial for conveying ideas, collaborating with colleagues, and presenting information clearly.
- Adaptability: the ability to quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
- Problem Solving: the capacity to identify challenges, analyze them, and develop practical solutions.
- Time Management: efficiently managing one's own time and tasks to meet deadlines and goals.
- Teamwork: collaborating with others, valuing diversity of perspectives, and contributing to group success.
- Technical Proficiency: proficiency in the necessary tools, software, and equipment relevant to the individual's role.
- Critical Thinking: the ability to evaluate information and make informed decisions based on evidence and logic.
- Self-Motivation: taking initiative and being