Help Desk Technician

1 week ago

Ottawa, Canada NeoLore Networks Inc. Full time

or equivalent experience

**Work setting**:

- Help desk

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Certificates, licences, memberships, and courses**:

- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified professional (MCP)
- Network+ Certification
- Microsoft Certified Systems Engineer (MCSE)
- A+ Certification

**Computer and Technology Knowledge**:

- Android
- MAC
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Word processing software
- Mail server software
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
- Virtualization

**Security and safety**:

- Enhanced reliability security clearance
- Secret clearance

**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Public transportation is available

**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling

**Own tools/equipment**:

- Cellular phone

**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan

**Financial benefits**:

- Bonus
- Mileage paid

**Long term benefits**:

- Group insurance benefits
- Life insurance

**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)

  • Junior IT Help Desk

    3 days ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Junior Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV and I...

  • IT Help Desk Technician

    7 days ago

    Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...

  • IT Help Desk Technician

    3 days ago

    Ottawa, Canada Fuelled Networks Full time

    **Who We Are**: Fuelled Networks is a client-first IT support provider that has been providing top-notch IT services and support for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1982. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful...

  • Intermediate Help Desk Specialist

    5 days ago

    Ottawa, Canada 49 Solutions Full time

    Are you an experienced Intermediate Help Desk Specialist looking for a new opportunity? 49 Solutions is currently seeking a knowledgeable consultant for a potential bid at Fisheries and Oceans Canada (DFO). Please see below for the requirements. If this sounds like a good fit for you, and you are available for the opportunity, kindly reach out with your CV...

  • 2024-021: IT Help Desk Technician

    1 week ago

    Ottawa, Canada Ross Video Full time

    Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we...

  • Help Desk Specialist

    7 days ago

    Ottawa, Canada Promaxis Systems Inc. Full time

    **IT Help Desk Specialists**(Reference: P - SWJ)Our Federal Government client is looking for a IT Help Desk Specialists in Ottawa, ON (National Capital Region). The following qualifications are required: *** **Job** **Description**:The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG)...

  • IT Service Desk Technician

    4 weeks ago

    Ottawa, Canada Hydro Ottawa Full time

    Join to apply for the IT Service Desk Technician role at Hydro Ottawa At Hydro Ottawa, we power the lives of the people in the communities we serve. As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of...

  • Help Desk Specialist

    3 weeks ago

    Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help Desk...

  • Help Desk Specialist

    2 weeks ago

    Ottawa, Canada Symbiotic Group Full time

    Job ID#: DSEFHD001 Job Title: Help Desk Specialist (Level 1) Mandatory Skills: 2+ Years’ experience (* See ‘Additional Information’) Start Date: Immediate Duration: Full Time Position Security Clearance Required: Secret Clearance (**See ‘Additional Information’) We are recruiting for our client, the Department of National Defence, for Help...

  • IT Help Desk Technician

    5 days ago

    Ottawa, Canada Ross Video Full time

    Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we...