Client Support Worker

**Job Description: Support Worker - Community Corrections**

Shelter Nova Scotia, located in Halifax, is a not for profit charitable organization governed by a volunteer board of professionals and operated by skilled employees. We believe in a community where everyone has a safe and affordable home.

**Summary**:Responsible to the Executive Director through the Director of Community Corrections and/or the House Manager, this position is responsible for the operation of the facility to standard while on duty

**Qualifications**

**Education**

Graduation from a recognized university/college with a degree/diploma in Sociology, Psychology, Social Work, Criminology, Corrections or Human Services, or relevant specialty or equivalency as outlined in Shelter Nova Scotia Personnel Policy.

**Experience**

Previous experience working in a residential facility, Community Correctional Centre (CCC), Community Residential Facility (CRF), or a similar environment

**Certifications**

Enhanced Reliability Security Screening

Standard First Aid/CPR Level “C”

Non-Violent Crisis Intervention

ASIST - Applied Suicide Intervention Skills Training

WHMIS - Workplace Hazardous Materials Information System

**Salary**: $21.80 per hour

**Requirements**:

- Strong knowledge of the policies, procedures, structure, mission, and mandate of Shelter Nova Scotia
- Able to adhere to a strict policy of confidentiality, code of conduct, policies and procedures
- Ability to remain awake, alert, and vigilant at all times while on duty
- Excellent verbal and written communication skills
- Excellent attention to details and organizational skills
- Proficiency in Microsoft Applications, including: Internet Explorer, Word, Excel, Outlook
- Child Abuse Registry check and/or Government of Canada Personnel Screening form may be required depending on the facility where you will be working. These forms are completed at the time of hire. The employment offer is contingent on a clear check.
- Interviewing, counseling, and intervention techniques
- Knowledge of community programs and services serving individuals experiencing homelessness or at risk of homelessness
- Knowledge of the structure and organization of the Correctional Service of Canada and the applicable legislation (Criminal Code of Canada, Corrections and Conditional Release Act (CCRA), Corrections and Conditional Release Regulations (CCRR), and the Parole Board of Canada (PBC).
- Ability to understand cultural differences
- Ability to understand the dynamics of residents behavior and assess their needs and risks
- Ability to accurately and professionally document and maintain activity client interaction notes
- Assist residents, through ongoing support, in areas such as crisis management, personal or family problems, education, literacy, employment, budget, life skills, recreation, spiritual and cultural activities
- Assist residents to secure services appropriate to their needs or for public safety requirements such as, substance abuse services, income support, employment services, medical (including mental health) and dental services
- Perform First Aid and or CPR as required

**Responsibilities**:

- Maintain professional, ethical boundaries at all times
- Maintain positive working relations with government and community agencies
- Represent Shelter Nova Scotia in the community in an appropriate and responsible manner
- Adhere to Health, Fire, and other standards, as required by applicable legislations
- Maintain the rights and security of the residents, staff, and community
- Not disclose information contained within documentation with any resident or unauthorized individual
- Not establish solitary confidentiality with the residents
- Maintain the daily operations of the facility
- Receive and direct the proper storage of deliveries
- Ensure that the House and grounds are maintained at an acceptable level of cleanliness and report required repair as recognized. Should a resident fail to complete an assigned chore it is the responsibility of the staff on duty to complete the chore or make arrangements with that resident to have it completed
- Daily cleaning and minor maintaining of facility, bedding setup, laundry, garbage removal and recycling
- Activate and de-activate the alarm as required
- Conduct appropriate House Checks, and confirm count as per Shelter Nova Scotia policy
- Participate in safety calls procedures as instructed by Shelter Nova Scotia policy
- Maintain an accurate filing system
- Complete detailed shift briefings (to include updates on all residents and house activities) as required by Shelter Nova Scotia policies
- Submit information sheets and incident reports as required
- Assist with meal preparation, as required
- Conduct wake ups as required
- Provide medication as per policies of Shelter Nova Scotia
- Maintain required documentation on individual residents
- Participate in room searches and inspections when required
- Secure, in a timely manner, the per