Assistant Manager

1 week ago

Collingwood, Canada D.C. Taylor Jewellers Full time

D.C. Taylor Jewellers is a family-owned business established since 1895

We have nurtured generational customers for more than 125 years on excellent customer service, quality products, and repairs.

As an assistant store manager at our Downtown Collingwood location, you'll create a team environment that fosters inclusivity and positive connections. In this role, you'll be responsible for directing and leading the team to achieve store objectives which include sales goals, performance management, training, and development. This is an exciting opportunity to work with a small entrepreneurial family-owned business.

The Skills Knowledge and Ability we Seek:

- Minimum 2+ years experience retail management experience (preferably jewellery or fashion related but not limited to)
- Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
- Excellent business development skills with an entrepreneurial sense of drive to service existing clients and generate new business
- Strong organizational and time management skills
- Ability to problem-solve, troubleshoot, and put forth creative solutions
- Experience leading, motivating, coaching, training, and developing a team to meet objectives

Duties for this position include, but are not limited to the following:
Retail:

- Support staff in the achievement of goals and objectives as well as performing one-on-ones and quarterly reviews
- Coaching and motivating your team to inspire top performance and an exceptional customer experience
- Monitor and enforce environmental policies (store cleanliness, merchandising, brand standards, overall decorum)
- Resolve escalated client service issues
- Monitor and enforce brand standards
- Work closely with other Store Managers and the Leadership team to ensure alignment across key organizational principles
- Assist inventory specialist with product orders, replenishment of sold items, new product entry
- Lead clienteling efforts through coaching and monitoring customer follow-ups

Performance Management & HR:

- Establish and monitor performance expectations for staff
- Provide staff with regular and ongoing feedback
- Initiate training or discipline as may be required
- The lead-in orientation of new employees
- Ensure organizational policies are being followed

Why work for us?
This is an exciting opportunity to work in an entrepreneurial environment in a family-owned business. Being an Assistant Manager for one of our locations is an exciting responsibility with many future growth opportunities.

**Benefits**:

- Store discount

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you willing to work Saturdays?

Work Location: In person

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