Customer Service Clerk

2 days ago

Midland, Canada Gemtron Canada Corporation Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Rural area
- Business sector
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Provide customer service
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
**Long term benefits**:

- Group insurance benefits
- Life insurance
- Other benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Travel insurance
- Wellness program

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