Parts and Warranty Coordinator

**Pride Marine Group is seeking a Parts & Warranty Coordinator for our Rosseau Lake location**

**For over 35 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalled service.**

**What You Bring to the Role**
- Ability to provide an exceptional level of customer service
- Outstanding verbal and written communication skills
- Great problem-solving skills, and strong ability to take initiative and be proactive
- Professional demeanor
- Strong organizational skills and the ability to multitask
- Basic understanding of math
- Commitment to personal development
- Advanced computer skills

**What You'll Do**
- Ensure parts are ordered within appropriate time lines
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure inventory control measures and procedures are adhered to
- Maintain inventory levels according to seasonal trends
- Approve or deny warranty work orders when submitted based on knowledge as to whether or not the claim will be approved by the manufacturer
- In cases where approval is not certain or on larger warranty items, ensuring that the claim is submitted and approval from manufacturer is received in a timely manner
- Receive and/or chase payments from manufacturers and close warranty work orders
- Look for service bulletins and work with locations to identify their customers that are affected by those bulletins
- Coordinate timelines so warranty claims are submitted within manufacturer set times
- Maintain warranty at 3% of cost of sales
- Weekly meeting with Warranty Manager to review any OEM warranty issues
- Process parts orders: IE order/receive and allocate
- Source all parts required for the service department
- Ensure appropriate levels of customer communication
- Work with accounts payable to ensure all vendors are paid correctly
- Coordinate with CSR on all sublets
- Work with Location Manager to achieve budget goals
- Work as a team with all Crewmembers
- Follow all Health & Safety policies and procedures
- Lift heavy parts on a regular basis
- All other duties as assigned
- Generate revenue by promoting retail and wholesale sales
- Provide excellent service for both retail and internal customers
- Work closely with Technicians and Customer Service to assign and keep track of all issued parts

**What We'd Like From You**
- 1 to 3 years with parts related experience in the automotive or marine industry considered an asset
- Able to work irregular hours including weekends during peak periods
- Boating license considered an asset

**What's In It For You**
- Full benefits
- Hourly bonus based on meeting monthly budget targets
- Defined training plan
- Annual workplace improvement allowance of up to $150
- Demo boat for shared employee use at each location

**We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

Pay: $22.00-$27.00 per hour

Expected hours: 42.5 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Muskoka, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Support and/or Client Services: 1 year (preferred)
- Marine, Automotive and/or Parts and Warranty: 1 year (preferred)

Work Location: In person

Expected start date: 2025-06-30