Conference Planner, One-on-one

**Description**:
**Role Purpose**

The Gartner One-on-One Conference Planner serves as the primary resource to manage all the bookings for Gartner One-on-One meetings and Ad-hoc requests involving Gartner Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.

**Justification**

A Conference Planner is needed to manage the One-on-One bookings, ExP Team Meetings, Expert calendar management, and customer care. This role is primarily for the EMEA portfolio, but may also need to provide support for other regions.

**Primary Responsibilities**

**Manage the Expert One-on-One bookings**
- Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert
- Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date
- Continuous capacity planning, ensuring expert resource is utilized effectively
- Work with the operations team on space requirements
- Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner
- Partner with Research to confirm all One-on-One bookings are well aligned
- Manage all team meeting inquiries
- Travel to in person conferences and manage the scheduling desk and check-ins for all meetings.
- Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool.
- Point person for Expert care pre-conference and on site
- Build productive relationships with internal and external clients, helping to support and train Gartner associates on the scheduling system.
- Effectively communicate, collaborate, and maintain relationships with clients and team participants.
- Adhere to expense management practices.
- Help in the production of the Expert bio brochure which is shared with Marketing and Comms pre-conference and distributed at the conference
- Complete all post conference analysis of the One-on-One meetings

**Expected Results**
- Flawless client experience
- Attendee and sponsor retention
- Global operational effectiveness (scalable and consistent processes)
- Engagement and effective management of external partners and local teams
- Achievement of financial objectives
- Timely response within our set expectations for any queries

**Key Contacts**

**Internal Contacts**
- Conference Production team, Sponsor Sales team, and Conference Marketing team together with other business units including Account Executives and Executive Programs

**External Contacts**
- All conference attendees for multiple conferences as well as our conference partners in all regions

**Education**

**Professional Experience**
- Experience working in a corporate environment

**Key Competencies/ Knowledge, Skills & Abilities**
- Ability to manage multiple tasks simultaneously and prioritize workload
- Strong client focused, customer service skills
- Team player - reliable and accountable
- High sense of urgency
- Strong oral and written communication skills
- Strong organizational skills
- Ability to work issues through to resolution
- Attention to detail
- Proactive
- Decisive
- Communicative and collaborative
- Fully competent in Microsoft Office, specifically excel
- Competent Project Manager
- German, Portuguese or Spanish language skills would be desirable, but not necessary for the role

**Who are we?**

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning an