Job Id #31344: Ontario Works Clerk

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #31344 - Ontario Works Clerk (Periodic)**:

- **Union**: CUPE Local 5167
- **Job Description ID #: A11401**:

- **Duration**:Periodic posting for all upcoming temporary full-time vacancies. Applications will be considered from September 4, 2025 - March 4, 2026.

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

**SUMMARY OF DUTIES**

Reporting to an Ontario Works Supervisor, the Ontario Works Clerk provides a range of administrative and clerical duties to support the operations of the Ontario Works Division. The Ontario Works Clerk works with a minimum of supervision on multiple activities while ensuring deadlines are adhered to and established procedures followed.

**GENERAL DUTIES**

Performs office administration functions that include scheduling/arranging meetings, appointments and attending meetings to transcribe minutes. Creates and word processes a variety of forms, statements, legal documents (Court Orders and Directions etc), reports, proposals, pamphlets, PowerPoint presentations and other types of correspondence.

Sorts and processes mail, maintains office filing system for confidential client files, records, correspondence and forms.

Assists with issuance of bus tickets to applicants/participants according to established procedures and criteria, as required.

Updates and maintains distribution lists such as City of Hamilton agency contacts.

Processes incoming and outgoing communications (verbal, written, electronic) by prioritizing and referring to the appropriate person in an efficient and timely manner.

Creates and maintains records such as attendance and vacation for Divisional staff;

Creates, establishes and maintains a tracking and monitoring system for reports, data, contracts, log of assignments/directions/cancellations.

Ensures timely processing of Assignments and Cancellations, cheque requisitions, expense claims and reviews of same for accuracy of descriptions and other variables e.g. account numbers, availability of funds to ensure procurement policies are followed.

Performs cash handling duties including accepting payments while issuing receipts, petty cash and issues payments to vendors. Makes bank deposits.

Performs data entry functions and tracks incoming and outgoing files using various computerized tracking and enquiry systems; generates computer printouts.

Reviews and investigates problems with Direct Banking Deposit transactions; liaises with financial institution. Re-issues cheques for all Direct Bank Deposit rejects, forwards letter to participant for correct Direct Bank Deposit account information.

Processes stop payment, cancels cheques, generates computer replacement cheques/post manual cheques. Notifies financial institution of stop payment of cheques within pre-determined timelines.

Maintains input logs for manual cheques, prints and receives reports daily. Reconciles daily payments, records and maintains cheque inventory for ordering. Maintains security of all cheques and equipment related to cheque production.

Reconciles and monitors recoveries from various Programs by reviewing PeopleSoft and follows up with staff/Management for any discrepancies. Prepares data for monthly submission to recover program monies from Ministry. Receives, records and inputs cheques received and reconciles in PeopleSoft.

Reviews purchases made to ensure accuracy in transaction listings. Under the direction of Supervisor/Manager, investigates discrepancies and submits journal vouchers. Calculates and monitors outstanding arrears owing to the City of Hamilton as required.

Populates/searches information in provincial computer databases (e.g. SAMS, MTO, CRA, MECA, SALIS, FCMS, FRO, MAVIS etc) scheduling tool, Outlook and Excel on computer system.

Orders supplies and tracks inventory.

Collects and compiles data/statistics reports; analyzes and interprets data; formulates conclusions with reports of statistics and graphs as required.

Liaises with facilities, issues and follows up on work orders.

Provides back up to other clerks within the Division.

Assists in the training and dev