Investigator

2 weeks ago

Toronto, Canada The College of Physicians and Surgeons of Ontario Full time

In this role, you will investigate and/or resolve complaints with respect to the practice, conduct or capacity of physicians and surgeons in Ontario. As part of the investigative process, you will identify, obtain and analyze relevant information and documents, including hospital and office records, reports, statements, and transcripts. You will conduct interviews and take statements from parties and witnesses and explain College policies to all parties as required. Adaptability, flexibility and being comfortable working in a high-volume work environment will be invaluable to you in this role. You are a solid team player.

You will maintain communication with relevant parties and legal counsel throughout the investigative process and assess complaints for resolution when appropriate delivering investigative reports both verbally and in writing to committees and colleagues.

**Two (2) One-Year Contract Positions**

**Qualifications**
- A university degree with a minimum of 3+ years related experience
- Strong analytical skills and an aptitude toward critical thinking are crucial
- Able to conduct interviews and document findings
- Demonstrated ability to navigate difficult, intense, and emotional conversations and diffuse tense situations
- Excellent written and verbal communication skills, including experience with formal report writing
- Self-directed with ability to manage complex and competing priorities and respond to unique situations as they arise
- Ability to work effectively in a fast-paced environment
- Excellent organizational skills
- Mature and flexible attitude
- Knowledge of medical/legal terminology and health care systems are assets
- Must have strong e-literacy skills (Microsoft 365, SharePoint) would be an asset
- Able to occasionally travel throughout Ontario

The following are considered a strong asset:

- French language (both written/spoken) valued but not mandatory
- Conflict resolution/ADR/mediation skills
- Familiarity with quality principles and strategies
- Working knowledge of RHPA
- Equity/diversity/inclusion training would be an asset

Note: It is a fundamental requirement of employment at CPSO that employees reside in Ontario and can attend the College office as required. Must be able to provide proof of double vaccination.

**How to Apply

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