Owner Services Coordinator

1 day ago

Whistler, Canada WHISTLER PREMIER Full time

_**Overview**:_
- **Duties**:_
- **Ensure owners feel valued, heard, and cared for.**:

- Assist with owners' needs whenever possible.
- Assist owners with booking their stays as needed.
- Conduct property inspections with our proprietary systems and discuss with owners.
- Check owner arrivals daily and provide a special welcome to owners.
- Provide appropriate gifts for special occasions.
- Be able to outline and explain owner perks/benefits.
- Assist the owner in understanding contract terms.
- Assist in blocking units for maintenance or long-term owner stays.
- Relay and manage communication with the maintenance team regarding owner requests for unit maintenance.
- Assist with unit upgrades (obtain quotes, share recommendations, coordinate purchase and delivery, etc.)
- Communicate with owners when replacements are needed, coordinate with the maintenance team to book service providers, etc.
- Assist with accounting in handling charges on statements, liaising with accounting when owners have questions, and collecting outstanding balances from owners.
- Perform necessary administrative duties, including but not limited to housekeeping charges, licence questions, Strata / HOA coordination, noise and parking violations, code, or critical issues for access, etc.
- Collaborate with other team members, attend ops meetings, stay informed and communicate about team activities and updates.
- Work with Operations to create regular newsletters outlining upcoming events, revenue management, market analysis, etc.
- Other duties as reasonably assigned.
- **Experience**:_
- Prior experience in property management, owner services and assisting clients
- Strong organizational skills, attention to detail; time management abilities are key.
- Excellent communication and interpersonal abilities
- Ability to work efficiently in a fast-paced environment

This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. Join us in delivering top-notch service to our owners and stakeholders. There is plenty of room for growth for the right applicant.

** Employee housing beds might be available for the right applicant.

**Job Types**: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- On call
- Overtime

Supplemental pay types:

- Commission pay

Application question(s):

- DO YOU NEED EMPLOYEE HOUSING? Yes or no
- Are you in Whistler now? Yes or no

**Experience**:

- Guest services: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Class 1 Licence (if not, can you obtain one) (required)

Work Location: In person

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