Service Technician Supervisor

**Job Title**: Commercial Service Technician Supervisor
**Location**: Mississauga, Ontario

We are innovative, customer-centric, professional, and our goal is to provide exceptional service for our customers. This role is pivotal as the primary support for our technical staff who are responsible for service and installation of Doors and Docks in todays every-changing market.

Areas of work are supervisor technicians who are installing, troubleshooting and repairing commercial/industrial doors, door opening systems, gate opening systems and dock leveling systems. Performing the previous listed work. This position has working conditions that expose you to various weather conditions and require you to work in a dirty, dusty, oily environment.

**Responsibilities**:

- Ensure technician’s tasks are being completed efficiently and safely, including documentation compliance.
- Monitoring performance of Technicians.
- Aid dispatch in the scheduling of technicians.
- Ensuring technicians have the tools & equipment required to perform their duties.
- Training & mentoring new technicians.
- Ensuring compliance of company policies by yourself and the technicians you are supervising including but not limited to Health & Safety.
- Assist management with process improvement initiatives.
- Troubleshooting and problem-solving complex issues on technicians sites.
- Service and install various products, including but not limited to loading dock equipment, vehicle restraints, sectional doors, and rolling doors.
- Repair and troubleshoot defective equipment.
- Maintaining proper truck stock, inventory, and company vehicle.
- Responsible for accurate timekeeping; detailing job numbers, travel time, labeling equipment, and completing job assignments timely.
- Identifying opportunities for upselling and cross selling additional services and products.
- Interact with customers, end-users, and general contractors courteously and professionally.
- Performing routine preventative maintenance.
- Promote the company’s operational visions, values, and goals.
- Participate in training or other team activities to support ongoing continuous improvement.
- Perform other duties as assigned by the Manager or his/her designate.

**Qualifications**:

- At least 10- 15 years experience in including loading dock equipment, sectional doors, and rolling doors.
- Electrical experience is a plus.
- On call rotation and overtime requirements
- Valid driver’s license with a clean driving record - G Class License
- Demonstrated mechanical aptitude and troubleshooting skills.
- Ability to handle a physical workload.
- Proficient with power tools.
- Independent work capability.
- Service-oriented individual with effective written/verbal communication skills.
- Comfortable working at heights.
- Adaptability to a changing work environment.
- Effective interpersonal skills.
- High school diploma or equivalent.
- Must pass background check & preemployment medical examination
- Basic math skills.

**Working**Conditions**:

- Must be able to work in any weather conditions (indoors/outdoors)

**Come work with us**
**We offer**:**
- Competitive base salary
- Competitive and comprehensive benefit package 100% company-paid
- Vacation Pay
- Standard business hours are 7:00 AM-3:30 PM. At times technicians will work early or stay late.
- Company truck and Fuel Card
- Company Paid Power Tools (must supply own hand tools)
- Growth opportunities.
- Pension Plan
- Ongoing training.
- Positive work environment.
- Stable, growing company.

We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.