Quality Assurance Specialist

3 days ago

Montréal, Canada Bento Sushi Full time

Join Team Bento and be a part of our group of companies which operates more than 5600 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Come roll with us as a **Quality Assurance Specialist **and play a key role in “Creating better food for everyone, the Japanese way”. Reporting to Director - Quality Assurance, the Bento Sushi - Quality Assurance Specialist is responsible for ensuring the on-site / retail locations comply with the established brand standards, quality assurance and food safety protocols, at both the regulatory and corporate level.

**Why you should join our team**:

- Group health benefits and retirement plan for eligible employees
- Educational scholarships through our Bento Sushi Foundation as well as funding for other rewarding causes such as seafood sustainability and community involvement.
- Corporate Wellness Program that you can participate in, to take care of your health and well-being.
- Extensive training and opportunities for career advancement.

**Responsibilities**
- Conduct internal brand standard, food safety, health and safety assessments using a foundation of consulting, coaching, and training to achieve established outcomes
- Work with Operation Team to address root cause of assessment non-conformances and develop / implement effective corrective action plan(s)
- Facilitate food safety training and perform follow-up to failed assessments as required (I.e., re-assessments, etc.)
- Provide reports and summaries concerning quality assurance and food safety related matter from internal assessments, 3rd party assessments and customer internal assessments
- Coach teammates to ensure a safer and healthier workplace environment for everyone including our customer and consumers
- Main point of contact for Operation Team and customer to address any quality assurance and /or food safety related concerns
- Assist with handling and investigation of customer / consumer complaints
- Assist with creation, implementation, continuous improvement and training of food safety / quality assurance policies or procedures
- Continuous improvement to all established programs, protocols, and procedures
- May be requested to work on special projects and other duties/responsibilities as required on a periodic basis

**Qualifications**
- Post-secondary Degree or diploma in a related field (i.e., Food Science, Food Safety, Quality Assurance, etc.)
- Minimum 2 years food service, food safety or hospitality industry-related experience
- Working knowledge of food safety and quality assurance best practices
- Effective communication skills, written and verbal in both English & French is a must
- Interpersonal skills with ability to influence / build internal and external relationships
- Strong organizational and time management skills, attention to detail and accuracy
- Able to work well independently and with a team
- Ability to lift 25 lbs chest high, stooping, kneeling, crouching, and reaching
- Available to work occasional evenings, weekends, and overtime as business needs dictate
- Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook
- Must possess a valid driver's license and have access to a vehicle as the role requires travel up to 10-15 days per month
- Ability to legally travel within Canada and the United States

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