Customer Care Coordinator

1 week ago


Ottawa, Canada Swedish Door Full time

Swedish Door is looking for a dynamic and organized individual with administrative experience to coordinate and provide exemplary customer service in our Client Showroom.

We are an Ottawa based door and panel manufacturer for high-end cabinetry projects. Our focus is helping our clients create a custom look for a fraction of the price. Work-life balance is important to our culture here. Come work with a fun and friendly staff who like to work hard and maintain an upbeat attitude

Position: Contract 1-year (with possibility for extension) Monday-Friday from 8:00AM-4:30PM.

Hourly pay: $18 - $21 per hour

Benefits package including dental and drug coverage is available after 3 months.

Responsibilities and Duties Include:

- Greeting and coordinating customers in person, over the phone and online
- Providing a broad view of our products to answer questions
- Gathering and documenting incoming client information to our CRM
- Scheduling meetings and Showroom appointments
- Directing clients to the correct individual to help them with their projects
- Supporting sales staff
- Providing exemplary customer service
- Light quoting (training provided)
- Light product stocking
- Processing and receiving payments and orders
- Managing client expectations
- Servicing Warranty and Shipping issues

Additional Skills:

- Managing priorities and writing in a professional manner is imperative
- Industry knowledge is preferred but not essential (product training will be offered).
- Proficiency with Microsoft 365, Excel and Quickbooks is favourable.

If you enjoy helping people, are friendly and have good communication skills then this is the job for you

**Job Types**: Full-time, Fixed term contract
Contract length: 13 months

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- What is the name of the company this job is posted for?
- What date would be the earliest you could start?

Shift availability:

- Day Shift (required)



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