Sales Associate

**Title**:Sales Associate

**Reports to**: Retail Services Manager

**Department**: Retail

**Status**: Casual

**Store Hours**:Monday - Friday, 6:30 AM - 8:00 PM

**Shift Requirement**:Must be available for a minimum of three (3) shifts per week, scheduled between 6:30 AM-2:00 PM and/or 12:00 PM-8:00 PM

**Compensation**: $18.50 - $21.00/hr
- The salary range represents the minimum and maximum salary for the position. Employees are usually hired between the minimum and mid-point of the salary range._

**About Us**:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.

BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:

- We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
- We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
- We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
- We foster a workplace where clear communication, transparency, and accountability are prioritized.

**Why Work With Us**:

- Free coffee and tea, and discounts at BCITSA food and retail locations
- Free access to BCIT fitness facility
- Fun team environment
- Everyone works towards enhancing student life

**The Opportunity**:
The Sales Associate is responsible for providing exceptional customer service and retail support at BCIT Student Association’s retail locations. This includes assisting customers with apparel and merchandise, managing inventory, making specialty drinks, preparing food items, cleaning, opening and closing duties, processing transactions, and supporting store operations. The Sales Associate plays an important role in creating a welcoming and inclusive environment, while embodying BCITSA’s equity, diversity, and inclusion values in all customer and team interactions.

**What You Will Do**:
**Customer Service Standards**:

- Greet and acknowledge all customers, offer assistance and be responsive to customer inquiries
- Engage with customers to understand their needs and recommend products accordingly
- Actively promote products and specials to customers including specialty drinks
- Perform related administrative duties such as answering phone calls
- Address customer inquiries and complaints professionally, escalating to the management or when needed
- Maintain up-to-date knowledge of current stock, trends, promotions, and store events
- Create drinks according to recipe and customer preferences
- Represent the BCITSA retail brand professionally and provide consistent customer experience at all event locations

**Merchandising & Inventory**:

- Ensure merchandise is well-stocked, neatly displayed, and tagged according to visual merchandising standards
- Participate in receiving, unpacking, and tagging inventory shipments
- Conduct inventory counts and assist in loss prevention efforts
- Write off or return damaged, outdated, or unsellable merchandise as instructed by management

**Operational Duties**:

- Follow all store opening and closing procedures, including cash handling and securing premises
- Maintain a professional appearance and adhere to the store dress code
- Open and close the store including activating/deactivating alarms and securing the premises.
- Maintain communication with the manager regarding shift activities, operational concerns, or incidents during shifts.
- Support and participate in external events and pop-up store setups as required, including transporting merchandise, setting up displays, and providing customer service on-site
- Assist in the packing, transport, and restocking of inventory before and after events.
- Ensure store appearance follows BCITSA standards
- Follow all procedures including daily cleaning and maintenance of the store.
- Operating a POS system and processing transactions
- Monitor and process e-store purchases, including preparing packages for pickup and shipping
- Operate beverage equipment such as espresso machines, blenders, and drip coffee makers safely a