Performance Manager

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

**Performance Manager**

Ottawa
- Hybrid

**Position Summary**

This role will be responsible for all Performance Management related activity across Thales’ Non-Combatant In-Service Support Programs, including systems and tools, plus the establishment of all mandatory processes and procedures.

**Key Areas of Responsibility**

Specifically, the Performance Manager is responsible for:

- Managing the Performance Measurement Systems (PfMS) within Microsoft Power BI, ensuring that data is timely and accurate;
- Establishing live connections and automation against data sources, through collaboration with the Integration Management Office (IMO);
- Ensuring that the Performance Management Plans (PfMP) are up-to-date and accurately capture objectives, standards, calculations and source data for all performance measures;
- Conducting detailed analyses of all performance measurement data (Strategic Performance Measures (SPMs), Key Performance Indicators (KPIs) and System Health Indicators (SHIs));
- Offering accurate and timely reporting of achieved performance data, including variance analyses, causal analyses and presenting viable courses of action to improve performance, where necessary;
- Liaising with internal / external stakeholders, in order to collect and manage the evolution of operational requirements, ensuring that these requirements always form the basis of the PfMS.
- Coordinating and delivering executive briefings;
- Fostering team work in the direct area of responsibility and with other teams across the programs;
- Championing continual improvement and innovation across all areas of the programs;

**Minimum Qualifications**
- Degree in Business Administration, Science, Engineering or a related field, or;
- 3-year Diploma Program in a related technical field from a recognized university or college, or;
- Certified by a recognized provincial, state, or federal (national) licensing body in a related field and have a minimum of five years in the last 10 years of demonstrated experience in collecting, analysing and reporting on data, or;
- Minimum of 9 years of demonstrated experience in collecting, analysing and reporting on data in the last 15 years.
- Strong background in digital dashboard development including working knowledge of merging data, normalization and data modeling.
- Excellent communication (written and verbal), interpersonal and analytical abilities with both internal and external stakeholders.
- A positive, energized and pro-active attitude.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

**Special Position Requirements**

Schedule: 40 hours per week

Physical Environment: Office environment

Travel: As required primarily within Canada

**Why Join Us?**

Say HI and learn more about working at Thales _click here_

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.