Customer Service Representative

1 week ago

Tecumseh, Canada The MEARIE Group Full time

Customer Service Representative - TEMPORARY FULL TIME 12 - 18 MONTHS (35 Hours per Week)

Essex Powerlines provides safe, reliable and economical electrical distribution and service to over 30,000 customers within the four municipalities Amherstburg, LaSalle, Leamington and Tecumseh. The foundation to empower our vision is based on a **_dynamic and progressive workforce_** that are **_industry leaders in providing 'best of class' business solutions_** in the delivery of service to our customers.

**CUSTOMER SERVICE REPRESENTATIVE - TEMPORARY**

**SUMMARY OF DUTIES**:
Reports directly to the Supervisors of Billing and Customer Service as required. The Customer Service Representative is responsible for aspects of Billing, Customer Account Collections and Customer Service as it relates to energy and miscellaneous services supplied by Essex Powerlines Corporation.

**WORK PERFORMED**
- Operate the Customer Information System (currently using the Harris system).
- Prepare and process regular billings for all accounts in accordance with established billing & due dates as and when required.
- Process service orders related to final billings, new customer accounts, miscellaneous charges, etc.
- Statistical information gathering & reporting to appropriate departments.
- Understand and be able to explain all aspects of customer billing to customers such as hydro (kilowatt-hours/demand/unbundled bill) water, sewer and ancillary charges.
- Meet and speak with customers and public in a cordial, appropriate and knowledgeable manner and be neat in appearance at all times.
- Handle telephone calls in a timely and efficient manner from customers relating billing and or customer service.
- Analyze customer accounts regarding consumption vs. prior month and prior year.
- Miscellaneous data input and clerical duties as directed.
- Other related duties as required as assigned by Management.

**SKILLS AND ABILITIES**:

- Computer and technology literate (Microsoft Suite of Products, including Word and Excel, Internet). Familiarity with Harris Customer Information System.
- Grade 12 diploma and 1 - 2 years billing and customer service experience.
- Knowledge of the Ontario electricity industry.
- Must be able to manually calculate residential and commercial hydro, water and sewer billings.
- Professional demeanor with ability to multi-task.
- Self-starter with ability to work without supervision.
- Shows initiative and ability to make sound decisions, is flexible and responsible
- Excellent interpersonal and communication skills are required along with personality, confidence and background to work in a total team environment.

Essex Powerlines Corp. offers a competitive compensation and benefits package and pension plan in accordance with the Collective Agreement. (I.B.E.W Local 636 Essex Powerlines Corp)

Interested applicants are invited to submit in confidence a cover letter and a detailed resume as a single document **_(saving file as your last name and first name with no spaces)_** by October 10, 2025 to

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