Automotive Service Manager

**Automotive Service Manager for a growing industrial based Chrysler, Dodge, Jeep, Ram dealership in Fort Saskatchewan.**

Straightline Dodge is looking for an experienced Service Manager to take over operations and continue our success in the market while leading out team of advisors and technicians to new levels.

Previous experience and knowledge with Stellantis operations as well as PBS is a assent but not essential.

The ability to build and retain a strong high-performance team of technician and advisors to provide our market with top level service is important.

Straightline Dodge sits in a strong industrial part of the provide with some outstanding long term clientele both individual and fleet based. You will be required to be hands-on with all customers in the smaller operation and be focused on ensuring superior customer satisfaction.

Straightline Chrysler is part of the Straightline Motor Group which focuses on “Shifting the Experience” for every client. We offer continuous training to ensure you are always on top of your game and skill set, an amazing culture which makes it fun to come into work and great opportunity for internal advancement to see your career grow.

The Service Manager will be responsible for the supervision and leadership of the dealership's Service department and respond to customer complaints and inquiries in a courteous and professional manner. They will effectively and efficiently manage the development and direction of the parts and service team to drive the growth of revenue, technical productivity, and quality assurance and to promote a high level of customer satisfaction. The Service Manager’s responsibilities will also include the assurance of accurate parts control, sourcing and costing, as well as the management of all staff, resources and inventories.

**Job Duties**
- Oversee and manage the Service department’s operations and scheduling.
- Manage quality assurance - setting quality standards, maintaining quality of all garage activities.
- Ensure completion of shop maintenance and repair work.
- Advise mechanics of work that must be completed.
- Address customer complaints and inquiries in a courteous, professional manner.
- Conduct regular performance appraisals for all Service department staff.
- Provide coaching and mentoring to all subordinate staff.
- Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
- Oversee and direct Service department resource and workforce issues for the organization.
- Responsible for appropriate staff levels to meet requirements of the shop.
- Responsible for recruitment, hiring, terminations and performance management.
- Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
- Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
- Enhance and develop policies, procedures and service systems to meet the goals of the department.
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
- Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
- Measure and monitor key indicators of the service delivered.
- Oversee the service department to ensure efficient operations and service.
- Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals.
- Examine reports (e.g., warranty, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
- Ensure that all reporting employees adhere to company policies and procedures.
- Maintain the cleanliness of the shop.
- Perform other duties as required.

**Core Competencies**
- Customer Focus
- Communication
- Energy and Stress
- Team Work
- Quality Orientation
- Time Management
- Adaptability / Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgment
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Coaching and Mentoring
- Staff Management
- Enforcing Laws, Rules and Regulations
- Mathematical Reasoning
- Development and Continual Learning

**Work Conditions**
- 24/7 availability may be required.
- Physical ability to lift up to 50lb.
- Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.
- Overtime as required
- Hazards associated with the trade.
- Work both indoors and outdoors.
- May be exposed to high levels of noise.
- Travel may be required.
- Must have valid drivers’ license.

**Requirements**:

- High School diploma, G.E.D. or equivalent.
- Post-Secondary diploma or degree in a mechanical/technical field preferred.
- Recommend 5 or more years' previous mana