Program Worker, Psw Lead

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the
community to gain greater control over their lives and community.

The program worker/PSW care team lead position works collaboratively with ALC Lead Coordinator and
Program Team Leaders to support and co-ordinate the scheduling and delivery of the Adult Day Program,
and Home Support Programs: Homemaking, Home Help, Respite Care and Parkdale Assisted Living (PAL).
The Adult Day Program is a**multilingual service that offers social and recreational activities for people with
physical and health challenges, and cognitive impairments. The Home Support and PAL**programs provide
remote and in-home care and support to meet the needs of frail, disabled, chronically ill, and/or vulnerable
older adults with special requirements, seven days per week on a 24-hour basis.

**People of Colour, persons with disabilities, women and persons of all sexual orientations and**
**gender identities/expressions. Applicants with lived experience as a participant of West NH**
**programs, or related programming from similar organizations, are also strongly encouraged**
**to apply.**

**West Neighbourhood House will provide accommodation throughout the recruitment &**
**selection process to applicants with disabilities. During any stage of the recruitment process,**
**please indicate the nature of any accommodation(s) you may require. Any information**
**received relating to accommodation measures will be addressed confidentially.**

**Responsibilities**:

- Attending Delegated Acts training from the Health Care Providers (Nurse, PT, OT) and provide hands on

training to program in-home staff/PSWs;
- Supporting the Alternate Level of Care (ALC) Team with the training and orientation of new staff/PSWs;
- Participating in Care Team planning, home assessments and consultations;
- Supporting the Team Leaders and Coordinators with the delivery of Assisted Living, Home Support and
- Assigning tasks to PSW staff, prioritizing work and providing day-to-day support;
- Ensuring safe and timely delivery and/or medication reminders in accordance with policies and

procedures and monitoring the medication log;
- Monitoring daily interactions of care staff with clients, noting and reporting incidents for follow up,

responding to and resolving any issues or problems reported by the Team Leaders;
- Informing the Team Leaders or Coordinators of the need for an adjustment of schedule in short term

situations, and ensuring continuity of service;
- Working with the team to resolve in-home issues and responsive behaviours as well as encouraging

innovative approaches and promote client independence;
- Ensuring procedures, risk management policies and health and safety guidelines are followed;
- Compiling records and other documentation as required;
- Documenting and updating clients’ files both hard and computerized on client management data base

(Alayacare);
- Provide backup support for the Home Support/PAL Team on an on-call, rotating basis as required;
- Attend scheduled training and team meetings as required;
- Participating as a team member on planning initiatives, in-House committees or activities;
- Providing other related assistance to the Older Adult Centre programs as required;
- Performing other duties as assigned.

**Qualifications**: Personal Support Worker Certificate from an accredited institution;
- Demonstrated experience in Assisted Living and Community Home Care;
- Knowledge of the in-home needs of seniors, who may be frail, chronically ill, palliative,

cognitively impaired, and/or living with disabilities in the community, as obtained through appropriate
experience and/or education;
- Physical ability to provide hygiene and personal care, light housekeeping duties and to assist the clients

with transferring from bed to chairs, wheelchairs and washrooms, as required;
- Excellent written/verbal communication skills to successfully respond to complaints or requests, as well

as ability to establish and maintain rapport with clients;
- Demonstrated skills in crisis intervention combined with excellent interpersonal and verbal skills in

order to interact with clients, their families and their caregivers, and to provide support and empathy,
in a multi-cultural community setting;
- First Aid/CPR Certificate is required;
- Computer literacy and knowledge of Office 365 and Alayacare is an asset;
- Excellent organizational, communication and interpersonal skills;
- Ability to work independently and as part of a Team;
- Ability to observe and recognize changes in clients;
- Ability to work evenings and weekends on a rotation basis and overnight on-call as required;
- Residence in West Neighbourhood House catchment area is an asset;
- Food Safety T