Tier 2 Support Technician

1 week ago

Sherwood Park, Canada Alt-Tech Full time

**About Us**
Alt-Tech Inc. is an award-winning leader, based Sherwood Park, Managed Security, AI, Automation, and IT company proudly serving Alberta businesses for almost 20 years. We specialize in the security, design, installation, and support of computer systems and networks for small, medium, and large businesses. Our mission is to deliver reliable, high-performance IT infrastructure that is easy to leverage towards the success of each business we serve—backed by our dedicated team of professional IT consultants and network analysts. At Alt-Tech, our corporate culture is second to none. We pride ourselves on our core value**:Family**. Being part of the Alt-Tech family means more than just teamwork—it’s how we support each other and our clients every day. If you're passionate about technology, eager to expand your skill set, and looking for a place to grow, we’d love to hear from you. **What We Offer**
- Competitive wage and benefits package
- Fun, dynamic, and flexible work environment
- Personalized training and development plans
- Exposure to new technologies and services
- A supportive and experienced team
- Opportunities for professional growth
- And more

**Position Overview**
We are currently hiring a **Tier 2 Support Technician** to join our team in Sherwood Park, Alberta. This is a full-time, mid-level role supporting escalated technical issues, mentoring junior staff, and working directly with clients in the greater Edmonton area. **Key Responsibilities**
- Provide remote and on-site software/hardware support for Alt-Tech clients
- Handle escalation tickets from Tier 1 Support
- Mentor and support junior team members
- Deliver end-user training and create relevant documentation
- Collaborate with vendors to resolve advanced issues
- Travel occasionally within the greater Edmonton area for client support

**Required Skills & Qualifications**
- Positive, can-do attitude with a strong work ethic
- Fluent in written and spoken English
- 3-5 years of IT support experience
- Experience in server and network technical support
- Strong troubleshooting skills with computer hardware, software, and mobile devices
- Proficiency in the following Microsoft technologies:

- Windows 10/11
- Windows Server 2016/2019
- Active Directory, DNS, DHCP
- Microsoft Office 2016 / Microsoft 365
- Microsoft Azure, OneDrive, SharePoint

**Preferred Qualifications**
- Microsoft Certifications (e.g., AZ-900, MS-900, SC-900, AZ-104, MS-102)
- Experience with:

- Lenovo PC hardware
- Tools such as Malwarebytes, ThreatLocker, and Ninja RMM
- Background in project-based environments or experience on project teams
- Familiarity with project management principles
- Experience supporting a variety of business sizes and industries
- Creative problem-solving capabilities
- Ability to work both independently and collaboratively in a fast-paced environment

**Education**
- Post-secondary diploma or degree in Computer Technology or related field preferred
- A combination of education and experience will be considered

**Job Details**
- **Location**: Sherwood Park, Alberta
- **Type**: Full-Time
- **Experience Level**: Mid-Level

  • Tier 1 Technician

    7 days ago

    Sherwood Park, Canada Alt-Tech Full time

    **Job Overview**: As a Tier 1 Technician at Alt-Tech Inc., you will play a crucial role in providing first-level technical support to our clients. Your primary responsibility will be to ensure prompt and efficient resolution of IT issues, delivering outstanding customer service and maintaining high client satisfaction levels. This position is ideal for...

  • NDE Level 2 Technician

    7 days ago

    Sherwood Park, Alberta, Canada FLINT Corp. Full time

    Company Description FLINT is a leading service provider in Canada's energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services. Committed to safety and quality, we foster a workplace culture that values innovation and sustainability. With a strong local presence and...

  • IT Support Specialist

    2 weeks ago

    Sherwood Park, Canada BIS Safety Software Full time

    **_BIS Safety Software_** is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding and are seeking a knowledgeable, dedicated and self-driven ** support specialist **to join our team. **About this role** We are looking for someone to join our team in-person at our Sherwood Park, AB office. **What you...

  • Locomotive/railcar Technician 2

    14 hours ago

    Sherwood Park, Canada GATX Full time

    Overview / Aperçu: **Position Purpose**: The Locomotive/Railcar Technician 2 performs scheduled and on demand maintenance, repair and inspection of GATX-owned locomotives and Railcars in the Western Alberta territory. Ensures that all necessary invoicing, inspection, and work order information is complete in order to facilitate correct and timely customer...

  • Mobile Service Technicians

    1 week ago

    Sherwood Park, Alberta, Canada Sherwood Powersports and Marine Full time

    Mobile Service Technician (Day & Night Shifts) – Sherwood Ford, EdmontonSherwood Ford, Western Canada's largest Ford service facility, is expanding our industry-leading mobile service team We're seeking experienced Automotive Technicians for both day (8am–5pm) and night (2pm–10pm) shifts to deliver top-tier service to customers at their home or job...

  • Technical Support Team Leader

    2 weeks ago

    Sherwood Park, Canada Alt-Tech Inc. Full time

    Are you looking for an awesome place to work, with great people, and better clients? Alt-Tech Inc is a Sherwood Park based IT Consulting Company that has been responsible for the design, installation and support of computer systems and networks for the past 16 years in the greater Capital Region. Our team of professional IT consultants and network analysts...

  • Nail Technician

    13 hours ago

    Sherwood Park, Canada The Nail Box Full time

    The Nail Box is experiencing rapid growth and we are excited to extend an invitation to join our team! We are a distinctive establishment that focuses exclusively on natural nails, collaborating with top-tier product brands to deliver exceptional E-File manicure and soon to be offering pedicure services. Our unique approach leaves a lasting impression on...

  • Electrical Instrumentation Technician

    13 hours ago

    Sherwood Park, Canada Plains Full time

    **Job Type**: Regular Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and...

  • Electrical / Instrumentation Technician

    2 weeks ago

    Sherwood Park, Canada Plains Full time

    **Job Type**: Regular Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and...

  • Pipeline Technician

    4 days ago

    Sherwood Park, Canada Plains Full time

    **Job Type**: Regular Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas and...