East Kootenay Foundry

**Clinical Operations Manager**
**Full-Time/Permanent**
**Cranbrook, BC**
**Who We Are**: Foundry is removing barriers and increasing access to health and wellness services for young people ages 12-24 and their caregivers through a network of youth-friendly centres across British Columbia and online. By offering integrated mental health care, substance use services, physical and sexual health care, youth and family peer support and social services, Foundry makes it easier for young people to find support in their communities. Online resources and first-of-its-kind virtual care further broaden Foundry's reach.**The Opportunity**: The Clinical Operations Manager administers, oversees and coordinates allied health services offered by the Foundry centre, ensuring the seamless delivery of the core service streams. They provide clinical leadership for the development, delivery and evaluation of services, outcomes and care planning for the effective utilization of resources through a systems and integration perspective. They act as a clinical resource to staff, students and inter-professional team members, facilitate effective problem solving and promote collaboration. The Clinical Operations Manager establishes priorities and coordinates work assignments and schedules. They identify learning needs and interests of staff, provide educational and orientation programs, coach and mentor, conduct performance evaluations and provide formal feedback. They interpret, implement and monitor policies, procedures and standards related to client care in person and in a virtual environment. They collaborate with interdisciplinary team members, other Foundry centres and health and community providers to ensure timely and seamless delivery of services. They identify, coordinate and promote evaluation, research and quality improvement initiatives. The Clinical Operations Manager participates in team and/or local committees and internal and external case conferences.**In the Role as Clinical Operations Manager, You Will**:

- Provide clinical guidance and expertise, mentoring, coaching and consultation to the centre’s interdisciplinary service providers, students, interns and partners in the clinical care of young people and their families. Collaborate in problem solving clinical cases, providing and/or recommending interventions, programs, resources and literature to promote continuity of care and effective treatment and resource utilization.
- Oversee daily workflow for walk-in counselling and other centre allied health services and programs, including monitoring caseload allocation where appropriate. Provide clinical support and supervision for walk-in counselling, with an emphasis on evidence-informed and culturally responsive practice, discussing client care issues and developing linkages and partnerships with other facilities, agencies and support groups.
- Collaborate with physicians and/or nurse practitioners, the inter-professional team and other services to develop, implement and evaluate comprehensive care plans and interventions for youth and their families using systematic assessment, best practices and evidence-based standards, involving the youth and, where appropriate, the family in the context of their community.
- Emphasize the importance of providing integrated services for clients. Act as a resource for mental health and substance use issues. Promote collaboration between staff and families to highlight client concerns such as access to primary care, education, employment, housing and income support. Use methods such as involving clients in dialogue with staff and families; encouraging self-care; providing access to interventions; fostering a warm and non-judgmental environment; providing guidance, support and information on complex situations; and assisting with navigating issues such as informed consent, confidentiality and developing linkages and partnerships with other facilities, agencies and community resources to best meet client needs.
- Develop, implement, deliver and evaluate education services for service providers working with individuals with mental ill-health and concurrent disorders, utilizing an evidence-based model and adult learning principles. Use methods such as assessing individual and group learning needs; determining resources and learning environment required; developing, organizing and scheduling education sessions; and developing education materials and resources, including handouts, brochures, posters and presentations.
- Ensure appropriate client records are maintained by Foundry service providers in accordance with established standards, by methods such as preparing progress notes, documenting significant events and unusual occurrences, noting referrals and preparing reports to meet regulatory requirements and provide evidence and rationale to support findings and treatment plan.
- Participate in committees, task groups, continuing education and/or community initiatives by methods