Guest Services Representative

3 days ago

Saskatoon, Canada Cushman & Wakefield Full time

**Job Title**

Guest Services Representative (Part-time)-Midtown Mall Saskatoon
**Job Description Summary**

Position: Guest Services Representative

Reports to: Guest Services Supervisor

Division: Guest Services

Location: Midtown Plaza
- Night and evening work will be required (including weekends and holidays)

1. Description of Major responsibilities and duties:

- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of Mall Gift Cards which includes:

- daily deposits
- shift reports and logs
- distribution of gift-with-purchase items
- Opening & Closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide Customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
- Assist with various on-site promotions and events
- Cultivate relationships with the shopping centre’s retailers and continually stay abreast of product offerings and store promotions.
- Be aware of and monitor the shopping centre’s, and its retailer’s, online presence on a daily basis such as; Facebook, Twitter, Blog, Website, Pinterest, etc.
- Professionally respond online to customer service inquiries on social media. (If applicable)
- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary. (If applicable)
- Collating various documentation for shopping centre distribution, compiling and updating store and directory information, data entry and assisting with various marketing events/projects (as needed)
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

2. Experience/Qualifications Required:

- 1 year of experience in Customer

Service an asset.
- Comfortable handling large cash

3. Minimum Academic Requirements:

- Minimum Grade 12 Diploma

4. Technical Competencies:

- Excellent customer service skills with a drive to go above and beyond
- Superior written and oral communication skills
- Ability to work in a “team” environment
- Various computer skills - Microsoft Office
- Competent in Social Media, Facebook, Twitter, Website, etc.
- ** Able to work evenings and weekends is a must.**:

- ** Open, unrestricted availability.**
- Creative and self-motivated.

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