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Front of House Operations Lead

3 weeks ago

Brampton, Canada Chick-fil-A 410 & Steeles Brampton Full time

**Company Description**

Known for its strong commitment to customer service and community involvement, Chick-fil-A fosters a positive work environment that emphasizes teamwork, leadership development, and personal growth. Team members & leaders often benefit from flexible scheduling, competitive pay, and opportunities for advancement within the company. The company culture is rooted in values such as respect, integrity, and a strong work ethic, prioritizes both team member satisfaction and operational excellence.

**Role Description**

We are looking for a dedicated and organized **Front of House Operations Lead** to join our team at Chick-fil-A 410 & Steeles in Brampton. This full-time, on-site role is crucial for our restaurant's success, focusing on operational efficiency and a positive team environment.

**Primary Duties and Responsibilities**

**Operations**: Lead the Front of House team, manage daily FOH tasks, and ensure adherence to all company policies and procedures.

**Team Management**: Manage team member performance, shift organization, and staffing needs. You will also effectively train and develop, shift leaders, team members and trainers.

**Quality Control**: Ensure team members provide a remarkable guest experience and maintain accuracy with customer orders. You will also maintain store cleanliness and conduct service and quality audits.

**General**: Perform physical activities like lifting up to 50 lbs and standing for long periods.

**Other Responsibilities**

Execute opening and/or closing procedures with precision.

Manage Front of House operations to ensure the guest experience is consistent with our brand standards.

Ensure compliance with all company policies.

Maintain accurate inventory of Front of House supplies and food products.

Assist with new hire onboarding and training for Front of House staff.

Track attendance, schedule changes, and time-off requests for Front of House staff.

Assist with conflict resolution and escalate concerns to leadership when needed.

Maintain open communication with team members to promote engagement and retention.

Communicate clearly and effectively with fellow team members and leaders.

Assist in general operations as needed.

**Qualifications**

**A valid Advanced Food Safety Certificate is a must.**

Excellent communication and interpersonal skills.

Reliable, punctual, and detail-oriented.

Able to work in a fast-paced, guest-facing environment.

Strong organizational and leadership skills.

Prior experience in a Front of House or restaurant leadership role is preferred.

**Our Benefits Include**

Excellent career advancement opportunities

Remarkable Futures Scholarship opportunities

Meal benefits based on scheduled hours

Closed on Sundays

Flexible schedules

Positive, team-oriented work environment

Pay: $18.80-$22.00 per hour

Application question(s):

- Are you legally permitted to work in Canada?
- Do you have the ability to handle a highly demanding and fast-paced restaurant environment?
- Do you have the ability to provide clear and concise communication?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Restaurant Leadership: 2 years (required)

**Location**:

- Brampton, ON (required)

Work Location: In person

Application deadline: 2025-08-25
Expected start date: 2025-09-14