Customer Service Representative

2 days ago

Delta, Canada Treeco Wood Flooring Specialists Full time

**Job Title: Customer Service Representative**

**Join a Team That Values People - Not Just Orders**

We’re looking for a personable, driven, and detail-oriented **Customer Service Representative** to be the friendly face and reliable support behind our customer experience. This isn’t your typical call center gig — you'll be the go-to person for helping customers navigate their orders, solving problems, and keeping things running smoothly from inquiry to delivery.

Whether you’re helping a long-time client place a rush order or walking a first-time customer through our products, your role is key to our continued success. If you’re organized, proactive, and thrive on helping others, we want you on our team.

**What You’ll Do**:

- **Be the Customer’s Ally**: Build strong relationships with customers — past, present, and future — to keep them coming back and spread the word.
- **Keep Things Moving**: Provide accurate price quotes, enter orders with care, track shipments, and follow up to ensure everything lands on time.
- **Stay Organized**: Input and update orders in our system without missing a beat. Keep customer info and order details current and correct.
- **Support the Front Line**: Help prep orders for pickup, ensure products are properly packaged, and assist with loading as needed.
- **Deliver a Great Experience**: Greet walk-in customers, answer questions, and make product suggestions. You’ll be part of the reason they come back.
- **Juggle Like a Pro**: Prioritize tasks and adapt to shifting needs — whether it’s a last-minute order or helping a teammate.
- **Champion Safety**: Follow safety guidelines and quality standards to help maintain a clean, organized, and secure workplace.

**What You Bring**:

- **Multitasking Mastery**: You stay cool under pressure, handle multiple tasks efficiently, and don’t let details slip through the cracks.
- **Tech Savvy**: Comfortable with Microsoft Office and eager to learn new tools.
- **Team Player Energy**: You enjoy working with others, pitch in when needed, and help build a positive vibe around you.
- **Organized and Reliable**: You take pride in staying on top of things and making sure customers get what they need — accurately and on time.
- **Extra Credit**: Experience in customer service or order processing is a bonus, but we’ll train the right person.

**Must-Haves**:

- High school diploma or equivalent.
- Able to lift and move materials as needed for order fulfillment.

**Why You’ll Love Working Here**:

- Supportive and friendly team environment.
- Real opportunities to grow and advance your career.
- Competitive pay and benefits.
- A workplace where your effort and ideas are noticed and appreciated.

Would you like a version tailored more toward a specific industry (e.g., flooring, distribution, manufacturing), or a shorter one for use on job boards?

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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