Retail General Manager

**Retail General Manager - Labrador City, Newfoundland and Labrador**

**Title**

Retail General Manager

**Reports To**

Brenda Tobin and Trevor Tobin

**Summary**

The Retail General Manager will be responsible for the local marketing and operations of **Tobins Convenience Limited** ensuring that all key financial objectives are met. Other responsibilities will include the effective attraction, retention and coaching of talented employees, providing the motivation for increased sales and customer service levels. The Retail General Manager must possess a superior business intellect, responding quickly and effectively to marketplace dynamics by creating strategies that will ensure our continued success.

**Job Duties**
- Achieve all key financial objectives.
- Attract, coach and retain superior talent
- Motivate and develop a winning team that will provide exceptional customer service.
- Demonstrates an innovative and entrepreneurial approach by responding to the unique characteristics of the market
- Abide by **Tobins Convenience Limited** Code of Conduct
- Implement comprehensive local marketing programs to maximize customer trial and awareness, while encouraging repeat visits.
- Maintain sufficient staffing levels, both salaried and hourly.
- Manage the operating budget and operate within Company guidelines
- Complete prospecting and follow-up calls to market our products/services to local businesses, community groups and associations
- Ensure Client database is maintained
- Perform activities including hiring, orientation and training, motivating, appraising performance, enforcing discipline, and termination in consultation with the Human Resources Department
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example
- Ensure product promotion is ongoing, creative and well-presented
- Submit monthly activities, budget and business reports.
- Ensure all equipment is maintained, resolving technical problems immediately
- Conduct regular inspections to ensure presentation of a clean, upscale and well-maintained establishment
- Accurately monitor inventories, monitor security standards and systems, equipment and the flow of merchandise
- Responsible for all financial activities including reconciliation and daily bank deposits on a rotational basis with management team, cash balancing, and the accurate monitoring of cash handling procedures.
- Ensure accurate completion of financial reports required by appropriate deadlines, as well as payroll processing requirements
- Communicate and monitor adherence to health and safety legislation
- Act as Safety Representative, responsible for health and safety issues, supplies and equipment, rendering first aid if required, and completing Injury Reports
- Ensure accurate documentation of Employee records
- Approve all orders to Home Office
- Special projects as assigned

**Requirements**:

- High School Diploma, G.E.D. or equivalent
- University degree or College diploma in a related field
- Minimum of 2 years work experience in the retail industry.
- Minimum of 1 year work experience in a management role in a retail environment.
- Proven ability to lead a team.
- Proven excellent customer service skills.
- Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement oriented
- Excellent organizational, strategic, planning and implementation skills
- Excellent management writing and verbal communication skills
- Proven skills to interact effectively with employees in order to direct work flow, assess performance and assign duties
- Understanding of the industry and area of service
- Able to create realistic schedules and meet deadlines under stress and interruptions
- Understanding of financial reports including budgetary guidelines, payroll and expenditures
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
- Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
- Knowledge of local and federal regulations and ordinances.
- Meticulous records maintenance skills.
- Superior telephone manners and strong interpersonal skills.
- Strong customer service orientation.
- Demonstrated ability to accurately calculate, post, correct, and manage accounting figures and financial records.
- Experience in gathering data, compiling the proper information, and preparing financial reports.
- Valid First Aid certificate preferred
- Demonstrated ability to train and motivate staff.
- Skills to monitor and assess staff performance.
- Basic office administration skills.
- Highly effective teamwork skills.
- Able to effectively communicate both verbally and in writing.
- Politically and culturally sensitive.
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Ability to learn and adapt to s