Supervisor, Technical Writing

**Marketing Statement**:
Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers

**Responsibilities**:
PRIMARY PURPOSE

Oversees the daily activities and workflow of technical writers and ensures staff follows standard documentation methods for BCRTC. Accountable for the preparation and technical writing of departmental and companywide policies, processes, procedures, manuals, and other types of documents. Ensures coordination of all effort within the technical writing team, distribution of workload and overall efficiency.

KEY ACCOUNTABILITIES

Prepares and maintains standards, procedures and templates for creation, review/approval and distribution of documentation.

Supervises the creation of a wide range of content, including policies, processes, procedures, guidelines and manuals, ensuring consistency and alignment with BCRTC content architecture.

Leads a team of technical writers, providing guidance, mentorship, and support to ensure the highest quality of work by managing the workload of the technical writing team, assigning tasks, setting priorities, and ensuring deadlines are met.

Manages the document control process for QMS controlled documents and ensures company standard processes are complied with by conducting quality assurance reviews of technical documentation to ensure compliance with applicable standards and requirements.

Identifies opportunities to streamline documentation processes and improves efficiency by considering scope of work done within a period and quality.

Works with Documents & Records Management Manager and stakeholders to continuously improve the existing documentation and content management sites. Ensures content is produced with a consistent feel and organization and to make it as easy as possible for users to quickly find the information they need.

Collaborates with stakeholders to distill complex information into clear documentation and support content with visuals and diagrams.

Maintains active documents on SharePoint and collaborates with Records Management Group and project/functional teams for documentation of external origin.

Implements feedback mechanisms to gather input from users and stakeholders for continuous improvement.

Supervises reporting staff, providing leadership for hiring, training and development, coaching, performance planning and review and all other people management.

**Qualifications**:
EDUCATION AND EXPERIENCE

The requirements for this job are acquired through a post-secondary college diploma in a relevant discipline (e.g., Business Analysis and Process Management, Information Management, Quality Assurance), plus five years of experience in technical writing, with at least 2 years in a leadership or supervisory role. Experience in the transportation or engineering industry is an asset.

OTHER REQUIREMENTS

Knowledge of document lifecycle and asset lifecycle.

Knowledge using a content management system (CMS) or similar knowledge management systems to organize and create documentation.

Working knowledge of common methods of information retrieval, knowledge transfer, and information structuring.

Solid verbal and written communication skills and strong presentation skills

Excellent planning and organizational skills with great attention to detail

Solid problem-solving and analytical skills

Solid leadership, development and team building skills to provide direction to reporting staff.

Ability to work with XML language as well as O365 Apps such as Power Automate/Power Apps and Power BI.

**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural desc