Car SPA Supervisor

**Car Spa Supervisor - Jack’s Car Spa**
- Location:_ Bedford, NS
- Job Type:_ Full-time, Permanent

**About Us**
We're growing Jack's Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we're dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

**Position Overview**
Jack's Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we're dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

**What You’ll Do**:

- Leadership & Team Support_
- Lead by example to inspire excellent customer service and teamwork among staff.
- Provide on-shift direction and guidance to Team Members, ensuring tasks are completed efficiently.
- Assist in onboarding, training, and coaching new and current employees.
- Operations Management_
- Supervise daily operations of the car wash, detailing bays, and retail store to ensure smooth workflow.
- Monitor the automatic car tunnel, self-serve bays, and equipment for proper functionality, and address issues as they arise.
- Oversee cleanliness and organization of the facility, ensuring high standards are maintained.
- Customer Service_
- Act as the primary contact for escalated customer concerns, resolving issues professionally and promptly.
- Assist customers in understanding and using available services and products.
- Inventory & Retail Oversight_
- Manage retail inventory by restocking, monitoring levels, and conducting regular checks.
- Ensure point-of-sale accuracy and assist with cash handling and closing procedures.
- Conduct safety checks on equipment and facilities, addressing hazards and ensuring a safe environment for staff and customers.
- Enforce company policies and procedures to maintain operational standards.
- Administrative Support_
- Provide the General Manager with shift reports and updates on staff performance, customer feedback, and operational challenges.
- Assist in scheduling and coordinating team coverage for shifts.

**What We’re Looking For**:

- Proven experience in a supervisory role, preferably in customer service, retail, automotive, or related industries.
- Previous experience with car washing, detailing, or working in a car care environment is a strong asset.
- Strong communicator and natural leader
- Able to work in a fast-paced, hands-on environment
- Passion for cleanliness, safety, and great service
- Valid driver’s license (an asset)

**Schedule**
You must be available to work a flexible schedule, including daytime, evenings, and weekends.

**Benefits**
- Competitive compensation
- Extended health coverage
- Dental care
- Employee & Family Assistance program
- Staff discounts
- Free Executive fitness membership
- Additional partner discounts
- Opportunities to develop in a growing company

Pay: $19.00-$23.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):

- Do you have previous supervisory or team lead experience in a customer-facing or operations-based environment?
- Are you available to work a flexible schedule, including weekdays, evenings, and weekends?
- Are you legally eligible to work in Canada?

Work Location: In person