IT Technician Ii and Iii

1 week ago

Mississauga, Canada LOGIX Data Products Full time

**Logix Data Products Inc.**

**Job description - IT Tech II and IT Tech III**

Logix Data Products Inc. is an award-winning Managed IT Services provider that offers a pleasant, value-based working environment. We offer a competitive compensation package, including employee benefits.

**Responsibilities**:

- Technical services and support at the network level: WAN and LAN connectivity, routers, FortiGate firewalls, and security. Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Deep working knowledge of operating systems - Windows, OSX, Linux
- Experience with ConnectWise ticketing system to ensure timely resolution of issues.
- Assemble, image and configure client workstations, servers, printers, scanners, mobile devices and other peripherals.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Administration of Office 365: User administration, identity, access 365 license administration Office 365 policy compliance, configuration and PowerShell scripting for Office 365 and Active Directory.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

**Skill Sets**:

- Performs advanced technological systems support, maintenance and testing systems
- Proven technical, analytical and problem-solving tech support skills
- Ability to multi-task in a managed IT services (MSP) firm
- Ability to work under pressure with tight deadlines
- Must possess and demonstrate excellent interpersonal and communication skills as this is a customer-facing role
- Must have professional customer service skills
- IT Certifications: Cisco/ Microsoft/CompTIA certifications are an asset
- Highly motivated with a passion for technology
- Must have valid driver’s license and full access to a reliable vehicle

**How to Apply**

Please submit a cover letter with your salary expectations and a resume. We appreciate your interest, but only those selected for an interview will be contacted.

**Benefits**:

- Extended health care
- Dental care
- Vision care
- Life insurance
- Casual dress
- On-site parking
- Paid time off

**Salary**: Starting at $65 K depending on experience

**Schedule**:

- 8-hour shift, with occasional after hours work and on-call required

**Education**:

- Post-secondary education in Information Technology/Computer Science

**Required**: Work authorization in Canada

**Experience**:

- Managed Services: 3 years (preferred)

**License/Certification**:

- Driver's License and access to a reliable car
- Work Location: In person

**Salary**: From $65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON L4W 4Y6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a reliable car?

**Experience**:

- IT Support: 3 years (required)

Licence/Certification:

- Driving Licence (required)
- CompTIA A+ (required)

Work Location: In person

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