Bilingual Deskside Support Specialist

7 days ago

Montréal, Canada Compugen Inc Full time

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

**Responsibilities**:
Technical Support responsibilities will include some or all of the following:
Organization, setup and support of onsite AV equipment for training events, business meetings, conferences, presentations, etc.

Support for office equipment (e.g. printers, MFP’S, projectors and faxes)

Support for Smart Phones/Tablets (e.g. Android, iOS tablet devices etc.)

Support for Video conferencing, VOIP and Multimedia technologies

End User Device re-imaging

Requests for the installation, upgrade, relocation and removal of End User Devices

Requests for the installation, upgrade and removal of software packages

Support hardware moves and relocation projects as required

Other duties as required

After Hours Support:
There will be occasions where planned changes/moves will require after hours support by Deskside Support Specialists.

Qualifications:

- Post-Secondary degree or diploma in IT/Computer Science
- 1 to 3 years’ experience in providing onsite technical support
- Demonstrated high level of proficiency in Deskside & Office hardware and software including AV
- Ability to work under pressure while maintaining quality and consistency of service
- Good administration skills and attention to details
- Good verbal and written communication skills
- Excellent interpersonal and client service skills

Bilingual English and French

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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