Wireless Product Manager

Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques. Chaque employé fait partie de ce qui nous rend uniques sur le marché: agiles et dévoués.

Time Type:
Régulier

Job Description:
:
Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Wireless Product Manager to join our team of innovators and visionaries.

Reporting to the Director, Wireless Product & Loss Prevention, you will be responsible for the successful implementation and operational launch of wireless products and services. This includes managing the rollout of mobile rate plans, SIM/eSIM provisioning, device onboarding, and supporting wireless lifecycle programs such as device protection, trade-in, and warranty.

KEY RESPONSIBILITIES- Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family/shared plan configurations- Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM/eSIM enablement, and end-to-end activation flows- Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations.- Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings- Monitor post-launch performance and provide ongoing support for wireless product optimizations.- Partner with fraud and risk teams to embed controls into new wireless products and device programs—such as SIM swap protection, identity verification, blacklisting/whitelisting, and trade-in fraud prevention.- Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g., AMF, CRTC, STIR/SHAKEN, E911).- Act as a business analyst for wireless product initiatives—gathering and documenting business requirements, user stories, use cases, and functional specs.- Translate commercial and operational goals into technical requirements for integration with BSS, OSS, provisioning systems, billing, and CRM.- Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery- Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities

ACADEMIC TRAINING- Bachelor’s degree in Telecommunications, Engineering, Business, or related field.

WORK EXPERIENCE- 7-10 years of experience in wireless product implementation, delivery, or program management within telecom.- 3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments- Strong understanding of wireless technologies: LTE, 5G, VoLTE, SIM/eSIM provisioning, OTA updates, and activation processes.- Familiarity with telecom BSS/OSS, billing systems, device entitlement servers, and customer lifecycle platforms- Knowledge of telecom fraud/loss prevention techniques: IMEI validation, SIM swap detection, KYC, trade-in risk control- Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools- Strong communication and stakeholder engagement skills.- Certifications such as PMP, CBAP, Scrum, or Agile are assets.

SPECIFIC COMPETENCIES- Bilingualism (English/French) is an asset, along with the ability to work across diverse environments (remote, warehouses, offices). This hybrid role requires a minimum of one in-office day per week- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors/partners, and clearly convey technical concepts to non-technical stakeholders.-
- Self-motivated and quick learner, with a solid understanding of industry trends and emerging technologies in retail and channel management, and the ability to adapt to evolving business needs.- Collaborate cross-functionally with Sales, Marketing, Supply Chain, IT and Finance, leveraging strong influencing skills to gain stakeholder buy-in and align device lifecycle strategies with business objectives.

Location:
Burlington, ON

Company:
Cogeco Connexion Inc

Chez Cogeco, nous savons que des origines, des points de vue et des croyances différentes peuvent apporter une valeur inestimable à notre entreprise. Cette diversité renforce notre capacité à imaginer, à innover et à nous développer en tant qu'entreprise. Nous nous engageons donc à faire tout ce qui est en notre pouvoir pour créer un milieu d'appartenance plus diversifié et inclusif.

En créant une culture où tous nos collègues peuvent donner le meilleur d'eux-mêmes au travail, nous faisons notre part pour construire un lieu de travail et un monde plus équitables. Du développement professionnel à la sécurité person