Sales Associate

**Job Title**: Sales Associate | $22-24,hourly + Monthly Bonuses
**Company**: Easy Intimates (Understance)
**Location**: Vancouver, Robson Street

**Job Type**: Full-time

**About Us**

Understance is a growing lingerie company based in Vancouver. We have an online store, and 4 brick-and-mortar locations across Canada.

We strive to create the best bras for everybody and every body—bras that fit well and feel good. But selling bras isn’t our only goal. We’re also committed to providing educational resources on how bras should fit, so our customers can make the best choices for themselves.

**Learn More About Us**

**Company Culture**

At Understance, we put customers first, employees second, and shareholders third. We’re committed to a straightforward, steady, and merit-based workplace.

We’re a team with over 78 employees from 21 countries. 85% of leadership roles are held by women.

We serve a wide range of customers, with different body types, backgrounds, and needs. To do that well, our team has to reflect that same range of perspectives. Our diversity isn’t about optics — it’s about understanding our customers and making products that genuinely work for them. It’s how we stay relevant and effective.

**Team Culture**

Our Sales team is dedicated to offering personalized, confidence-boosting support in every fitting room interaction. We want every team member to be an expert in bra sizing and fit—and to feel proud knowing their guidance can empower our customers.

We follow clear store policies, but value creative solutions in exceptional moments. Sales leadership focuses on setting expectations, offering training, and giving feedback to make doing a great job simple and rewarding.

**Why This Role is Unique**

At Understance, our Sales Associates are fit experts and trusted style guides—not just retail staff.
- You’ll create meaningful, supportive in-store experiences that focus on comfort and confidence.
- You’ll provide personalized bra fitting and product advice based on hands-on training from our fitting and design teams.
- You’ll contribute to customer feedback, product suggestions, and store improvements that make a real impact.
- You’ll work closely with your store lead and teammates, while also connecting with HQ teams in design, marketing, warehouse, and customer service.

This role values empathy, curiosity, and a genuine interest in helping every customer feel their best.

**Role Overview**

As a Sales Associate at Understance, you’ll be the face of the brand—creating a welcoming, supportive, and empowering in-store experience for every customer. From personalized bra fittings to thoughtful product recommendations, you’ll help customers feel confident and comfortable. Your role is key in bringing our values to life on the sales floor, and your insights will help us grow and improve every day.

**Key Responsibilities**:

- Assist customers in-store and online with personalized measurements, product recommendations, and fit/sizing advice
- Maintain a well-organized, fully stocked store, ensuring timely merchandise requests and restocks, conducting weekly cycle counts, and performing light cleaning duties
- As a Keyholder, entrusting with the responsibility of opening and closing the store, ensuring that all security protocols are followed. This includes unlocking the store at the start of the day and securing it properly at the end of each shift, ensuring the safety of both the store and the team.
- Handle returns and exchanges with excellent attention to detail
- Support inventory control efforts to ensure accuracy and product availability
- Achieve sales goals through exceptional customer service and product knowledge.

**Qualifications**
- Minimum 2 years of experience in retail or customer service. Experience in moderating online communities or customer interactions on digital platforms is a plus.
- Strong communication and interpersonal skills with a genuine passion for helping people
- Ability to multitask and thrive in a fast-paced environment
- A proactive and reliable individual who consistently completes tasks on time
- A team player who thrives in a collaborative environment, contributing to a positive and cohesive atmosphere. Ensuring effective communication, shared responsibilities, and exceptional customer service, all of which are essential to achieving our monthly sales goals.

**Training and Assessment**

You will receive 1-2 weeks of training following onboarding. You will need to pass a product knowledge and procedure assessment to complete training and be ready to start work. Base pay for the training period is $22 per hour. Once you pass the product knowledge and procedure assessment, base pay is $24 per hour.

**Compensation & Benefits**(after 3 months):
Monthly performance bonuses, based on achieving store goals

**Benefits**:
Dental Care

Extended Health Care

Vision Care

Life Insurance

Paid Time Off

Employee Discount

Schedule:
8-hour shifts

Day shifts

Weekends as