Front Desk Agent 7am-3pm/3pm-11pm

**Job description**

We are seeking to fill a PART TIME to FULL TIME Front Desk Agent.

**GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES**:

- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- IMPORTANT: Night Audit duties also include
- Cleaning, vacuuming, and mopping of public areas (lobby, meeting room, elevators, etc.), office and back office areas
- Organizing and cleaning supply shelves
- Some laundry
- Helping prepare breakfast, including putting out food and preparing foods
- Doing walk-around the hotel at night.
- Dealing with noise complaints at night.
- Pay: $19/hr + depending on performance. Bonus pay also available.

Work remotely
- No

**Job Types**: Full-time, Part-time

Part-time hours: 30 per week

**Salary**: $18.00-$21.00 per hour

Schedule:

- 8 hour shift

Application question(s):

- Do you live in Terrace?

**Experience**:

- customer service: 1 year (preferred)

Shift availability:

- Night Shift (required)
- Day Shift (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: From $18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Terrace, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person