Client Relations Specialist

**About B&R**:
B&R Industrial Automation is a leading developer and manufacturer of control systems for the industrial automation market. The company was founded in 1979 in Eggelsberg, Austria, and specializes in a complete range of innovative Programmable Controllers, Industrial PC’s, Operator Interfaces, Servo Drives and Motion Control products. The Canadian subsidiary, B&R Industrial Automation Inc., was founded in 2004 in Mississauga, Ontario, and is responsible for all Canadian sales activities, as well as supporting our customers with engineering and technical expertise.

B&R has over 3,000 employees worldwide and more than 200 sales offices in 70 countries. Since June 2017, B&R is a member of the ABB group a worldwide technology leader based in Switzerland with over 132,000 employees and over $32B in annual sales.

The Client Relations team performs an inside sales function to support the sales force of B&R Canada. You will work closely with sales, engineering, logistics, and the business units to facilitate a positive customer experience, as well as an efficient and streamlined work environment. In this role, you will act as a liaison for our customers to provide assistance with their various needs and inquiries, both in the pre
- and post-sales phases. The core mission of the Client Relations team is to support our sales force, so they may stay focused on selling and winning new customers.

B&R offers an excellent opportunity to work for an international company with a great reputation. You will be part of a fun, dynamic team, focused on providing support to our sales teams. In preparation for the role, B&R offers an intensive training program that includes product knowledge, logistics processes, and sales support tools and resources.

**Your main responsibilities include**:
**Sales Support**:

- Contribute to the development and management of the sales strategy and trajectory of complex customer relationships.
- Assist the sales team with navigation of internal procedures to facilitate a smooth progression at various stages of the sales cycle.
- Assist the sales team by building quotations, establishing pricing, and finalizing the customer’s bill of materials in preparation for order processing.
- Conduct and/or participate in customer meetings independently or alongside sales team.
- Provide the sales team with sales, quality, repair, or delivery performance reports.

**Product Awareness**:

- Execute basic product support, referencing intercompany resources.
- Foster a natural curiosity and drive to expand one’s technical, product, and industry knowledge.

**Customer Service**:

- Develop close relations with key customer accounts by processing their orders, reviewing the status of their open orders and deliveries regularly, communicating with the main purchasing contact person, and addressing any logístical issues or needs.
- Act as liaison between the customer, sales team, logistics, engineering, management, business units, and the headquarters in Austria to facilitate a positive customer experience.

**Employee Development**:

- Participate in introductory product training with B&R engineers.
- Engage in initial and recurring order processing, SAP, and customer service training locally.
- Attend intensive new employee sales-oriented training course, as well as ongoing sales workshops and webinars.

**Other Tasks**:

- Provide support and back-up to various departments.
- Provide, organize, and/or create reference documentation as resources for customers, as well as internal procedural documentation.
- Provide training on internal resources and tools.
- Attend trade shows in a support capacity to the sales and marketing teams.

**Requirements**:

- Excellent customer service skills.
- Bachelor’s Degree (Bachelor of Science or Arts) or College Diploma preferred.
- Bilingual (French and English).
- Excellent written and verbal communications skills in French and English.
- Proficiency in Microsoft Word, Excel, and PowerPoint (MS Office)
- Problem-solving skills.
- Strong organizational skills with the ability to multi-task.
- Confident with strong interpersonal skills.
- Good presentation skills.
- Logistics experience.
- SAP knowledge is an asset.
- Valid passport is required
- Legal authorization to work in Canada. We will not sponsor individuals for employment visas now or in the future for this job opening

**Benefits**:
Extended Health, Dental, Vision, Long-term Disability, Life and Accidental Death, and Group RSP company matching plan

If you think that you have what it takes to accept this great position, we want to talk to you

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Brossard, QC J4Y 2Z2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer relations: 3 years