Customer Service Lead

4 weeks ago

Oakville, Canada Andrews Full time

**Customer Service**Lead** Job Description**

**Nature of Role**:
The Customer Service Supervisor plays a crucial role in supporting store operations, ensuring efficiency in daily tasks, and maintaining high operational standards. This role requires strong leadership, organizational, and problem-solving skills to manage workflows and assist the team in delivering excellent service.

**Key Responsibilities**:
**Customer Service and Team Leadership**
- Support Assistant Manager of Operations in overseeing the execution of store operations to ensure timely and efficient service

delivery.
- Address escalated customer concerns, ensuring quick and effective resolutions while

maintaining a professional demeanor.
- In partnership with Assistant Store Mnagaer of Operations, train, mentor, and support Customer Service Associates in understanding and executing

store policies and operational standards.
- Coordinate daily team activities and assign tasks to ensure operational goals are met.

**Business Operations**
- Ensure proper execution of daily operational tasks, including receiving and preparing

merchandise, shipping orders, and maintaining inventory accuracy.
- Supervise store presentation and replenishment tasks, ensuring that all operational

standards are adhered to.
- Provide support in processing markdowns, reticketing, and managing stock movement

to ensure seamless inventory management.
- Collaborate with store leadership and cross-functional teams to streamline operational

workflows and suggest process improvements.

**Process and Compliance**
- Monitor compliance with company policies, including Health & Safety standards, and

escalate concerns when necessary.
- Ensure the accurate use of inventory management systems and maintain the integrity of

store inventory.
- Partner with digital and back-office teams to support omnichannel operations, including
- Support the organization and execution of in-store promotions and other businessdriving initiatives.

**Competencies and Skills Required**:

- Strong organizational and leadership skills with experience in managing teams in a retail

environment.
- Proficiency in inventory management systems and store operations processes.
- Excellent problem-solving and decision-making abilities to manage escalations and

operational challenges.
- High level of proficiency in Microsoft 365 Suite, including Outlook, Teams, and

SharePoint.
- Strong communication skills with the ability to collaborate across teams and functions.
- Detail-oriented, with the ability to manage multiple tasks and prioritize effectively

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