Alarm Monitoring Specialist

**Alarm Monitoring Specialist**

Northern911 Monitoring Center, a Northern Communication’s Company

Sudbury, ON, Canada

Are you ready to embark on a career with purpose and impact? Northern911, a trusted member of the Northern Communications family, is dedicated to safeguarding communities nationwide. As an Alarm Monitoring Specialist, you'll step into a crucial role, bridging the gap between our valued customers and the emergency services they rely on. Your responsibilities, which include coordinating responses, providing vital guidance, and ensuring seamless communication, are integral to protecting lives and property during emergencies.

At Northern911, we hold our customers in the highest regard, and as an Alarm Monitoring Specialist, you'll be at the forefront of maintaining our commitment to professionalism, exceptional customer service, and courtesy towards all stakeholders, including callers, clients, colleagues, and supervisors.

**Why You'll Love Being a Part of Our Team**:

- **Competitive Compensation**:Kickstart your career with competitive starting pay of $18.88 per hour, with an additional $1.00 per hour overnight premium. Expect annual pay increases and rewards for service milestones.
- **Language Premium**:Bilingual employees (English/French or English/Spanish) will enjoy an additional $0.50 per hour premium.
- **Comprehensive Benefits**:Full-time employees can access essential medical, dental, and optical benefits.
- **We Invest in Your Future**:Enroll in our matched pension plan to save for your retirement.
- **Hands-on Training**:Begin your journey with confidence through 5 weeks of fully paid, hands-on training.
- **Job Security**:Enjoy peace of mind with guaranteed hours across various shifts, ensuring job stability.
- **Wellness Focus**:We care about your well-being and offer gym membership subsidies and wellness initiatives to support your health.
- **Professional Development**:Invest in your future with continuing education funding to enhance your skills and career prospects.
- **Growth Opportunities**:Be part of our dynamic growth story, with strong internal promotion opportunities.
- **No Sales Pressure**:Focus on helping people without the pressure of sales or surveys.
- **Team Spirit**:Join a fun and collaborative team, celebrate achievements with company parties, and prioritize your professional development.

**Your Key Responsibilities**:

- Process alarm signals quickly, accurately, and professionally, even in high-pressure situations
- Dispatch the proper authorities, verify that assistance is en route and notify subscribers.
- Maintain precise records of all alarm responses in our computer systems.
- Uphold the utmost confidentiality regarding sensitive information.
- Embrace new software and multitask effectively to complete various tasks.

**Qualifications We Seek**:

- Willingness to work rotating shifts, including days, afternoons, overnights, weekends, and statutory holidays.
- Possess a high school diploma or equivalent.
- Previous experience in delivering exceptional customer service is highly regarded.
- Exhibit composure in a fast-paced environment, especially during high-pressure situations.
- Intermediate computer skills, including strong data entry and keyboarding capabilities.
- Must successfully pass pre-employment testing.
- Must provide a criminal record check that meets management's approval.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $18.88 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Are you willing to work rotating shifts including days, afternoons, overnights, weekends and holidays?
- Are you willing to undergo pre-employment testing including a criminal record check?
- Do you have any prior commitments or constraints that may affect your ability to work in this position? If yes, please describe
- How many hours per week are you available to work?
- Where did you see/hear about this job posting? (Facebook, Indeed, job fair, word of mouth etc..)

**Education**:

- Secondary School (required)

Work Location: In person