Store Manager

LOCATION: Kitchener, Ontario
APPLICATION SUBMISSION DEADLINE: open until filled

BigSteelBox, Canada’s leading provider of portable storage solutions, is looking for an experienced Store
Manager for our Kitchener Store.

This is a full-time position, Monday through Friday, 8:30 a.m. to 5:00 p.m., starting as soon as possible. The
position offers a competitive base salary, an annual incentive scheme, a competitive benefits package, and a
company-matching RRSP program that kicks in after three months.

With a network of locations across Canada, BigSteelBox provides moving and storage services to residential and
commercial customers. While this may not be the sexiest industry, we believe we’re making a difference by
owning our customer’s problems and minimizing the stress they experience with moving and storage.

Our values-based culture is one of the things that sets us apart. It supports our drive to deliver an exceptional
customer experience. You’ll be challenged to live out these values while you serve our customers and lead your
local team.

The Store Manager, reporting to the Operations Manager, Central Canada, is responsible for overseeing the
store's daily operations. Embracing the company’s vision of growth and leading/championing the company
values and culture, the Store Manager promotes and develops the business within Kitchener and the
surrounding area. This individual is expected to manage daily store operations, keep administrative records
current and accurate, seek out prospective clients, and develop profitable relationships and customer accounts.

“We have fun” is one of our core values. While we take our business and responsibilities seriously, we also know
life is better when you enjoy your day Our most recent employee engagement survey results show that 90% of
employees would recommend working here to a friend. We are proud to have been certified as a Great Place to
Work® This certification is awarded after a thorough, independent analysis conducted by Great Place to Work
Institute® Canada. It’s based on direct feedback from employees, provided as part of an extensive and
anonymous survey about their workplace experience. At BigSteelBox, you can expect comradery with your co
- workers and lots of laughs. Don’t you want to come home with a smile on your face at the end of the day?

Working for BigSteelBox can provide a challenging and rewarding career with opportunities for growth, a
positive work environment, and the chance to be part of a team that impacts businesses and communities. Visit
our website to learn more about our core values and what drives our BigSteelBox family. Go ahead and apply. It
could be the best decision you’ll make today

THE EXPERIENCE AND QUALIFICATIONS WE ARE LOOKING FOR:
Minimum Education: Grade 12
Valid driver’s license
At least 3 years of sales management/operations management/human resources experience required

Bachelor of Business Admin or Diploma preferred, but not required
Forklift Certified an asset (or willingness to get certified)

WHAT YOUR PRIMARY RESPONSIBILITIES WILL BE:
Recruit, oversee and mentor employees by providing support, coaching, encouragement and direction in

order to accomplish organizational goals and strategies
Coordinate office, sales, and yard staff work to ensure deadlines are met and procedures are followed.
Ensure the business unit's culture is one of mutual respect, collaboration, excellence, and ongoing

learning
Conduct analysis and oversee operations related to budget, contracting, and management processes
Manage container & accessory inventory
Oversee and co-ordinate office administrative procedures
Manage & maintain the office in an orderly & clean manner
Manage & maintain the yard in an orderly & clean manner
Manage daily call schedule and client network
Provide timely follow-up of all phone calls, walk-in & online inquiries
Review, evaluate, and implement new procedures for the company, as well as the sales process and

budgeting
Nurture & develop customer relationships
Monitor local pricing, assemble data, prepare periodic & special reports and review monthly income

statements
Remain knowledgeable about company products & services
Promote & market products to prospective clients
Design cost-effective, innovative marketing tactics to promote the company
Demonstrate a positive work ethic, attitude & professional image to all

REQUIRED SKILLS/CORE COMPETENCIES:
Strategic Thinking - Aligns the internal environment to the overall objectives and strategies of the

organization
Networking and Relationship Building - Networks and builds working relationships to respond to current

and future needs
Adaptability & Change Management - Recognizing potential situations and responding with solutions,

tactics or approaches to reduce or eliminate issues
Business Acumen - Analyzes complex issues to develop approaches or solutions that are considered

forward-thinking and best practice
Communication - Adapts co